Endoscopy Procedure Navigator (Certified Med Assistant)

ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD; Rockford (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Accounts (HSA) and FSA

Company-paid $50k life insurance

Disability insurance premiums paid

401(k) & Roth with 3% match

Paid time off up to 120 hours/year

7 paid holidays

Employee Assistance Program (EAP)

Job summary

Rockford Gastroenterology Associates Ltd. seeks an Endoscopy Procedure Navigator to guide patients through pre-procedure steps, ensuring safety and a seamless experience.

You will coordinate readiness, communicate with care teams, and educate patients on colonoscopy processes and screening benefits. Ideal candidates have CMA credentials or endoscopy experience, 2+ years in patient navigation, and strong English skills; Spanish bilingual abilities are a plus.

Qualifications

• CMA credential or endoscopy/gastroenterology experience preferred.
• Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred.
• Familiarity with EMR systems; strong communication and team coordination.
• English fluency required; bilingual in Spanish preferred.

Responsibilities

• Pre Procedure Readiness: assess special needs and MAC requirements, bowel prep, and safety considerations.
• Coordinate readiness and communication with endoscopy units and departments.
• Serve as primary liaison between patients and care team before, during, and after the procedure.
• Ensure adherence to pre-procedure instructions and attendance of scheduled procedures.
• Provide clear information about the colonoscopy process, risks, and screening guidance.
• Identify and escalate patient-related issues; mentor newer navigators.
• Maintain accurate records in the EMR and ensure confidentiality.

Skills

Patient navigation

EMR familiarity

Communication

English fluency

Spanish language

Education

High school diploma or GED

Certified Medical Assistant (CMA) credential

Job description

Role Overview

An Endoscopy Procedure Navigator is a healthcare professional who guides patients through the pre procedure process — ensuring safety, efficiency, and a seamless patient experience

Compensation

Starting pay typically falls between $18.50 and $23.00 per hour, depending on experience and qualifications. The full salary range for this position is $18.50 - $26.00 per hour, providing opportunities for growth and advancement based on performance, tenure, and skill development.

Key Responsibilities

1. Pre Procedure Readiness: Assess patients for specialized needs such as: Monitored Anesthesia Care (MAC) requirements, severe respiratory conditions, pulmonary hypertension, recent cardiac events/stroke, significant heart disease, Implanted cardiac devices requiring clinical follow-up, Identifying and reviewing special medication instructions, Bowel prep needs, etc.
2. Patient coordination: Confirm patient readiness and coordinate with endoscopy units and other departments.
3. Navigation support: Act as the primary liaison between patients and the ASC/hospital/gastroenterology team, addressing questions, concerns, and logistical issues before, during, and after the procedure.
4. Care plan adherence: Ensure patients follow pre procedure preparation instructions and attend scheduled endoscopies/colonoscopies
5. Patient education & communication: Provide clear, empathetic information about the colonoscopy process, benefits, risks, and what to expect, including colorectal cancer screening and surveillance guidance. Ensure adherence to pre-procedure instructions.
6. Issue resolution: Identify and elevate patient related problems to the management team, and mentor less experienced navigators. Apply critical thinking skills to identify patient barriers and potential health and safety concerns.
7. Data management: Maintain accurate records in the EHR system and update patient progress in line with care plans. Maintain confidentiality and compliance with healthcare regulations.

Key Performance Indicators (KPIs) for the Role

• High patient satisfaction and adherence rates.
• Effective communication and problem solving in patient navigation.
• Accurate and up to date documentation in EMR systems.

Impact of Role to the Organization

By managing the entire endoscopy journey, the Navigator:

• Reduces delays and improves patient outcomes.
• Enhances patient satisfaction and compliance.
• Supports efficient, safe, and coordinated care delivery.

Benefits

Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, including:

• Medical, dental, and vision insurance options through Blue Cross Blue Shield of Illinois
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available
• 50K life insurance coverage -company paid!
• Short-term and long-term disability insurance premiums are company paid!
• Voluntary supplemental insurance options through Unum
• 401(k) & Roth retirement savings plans which includes profit sharing and matching at 3% for eligible employees
• Paid time off (PTO)- up to 120 hours per year for new full time employees, with increases as soon as 2 years of service!
• 7 Paid holidays
• Employee Assistance Program (EAP), offering counseling and legal services at no cost, 24/7

Skills & Qualifications

• High school diploma or GED required.
• Certified Medical Assistant (CMA) with endoscopy or gastroenterology experience (preferred but not required).
• Experience: Minimum 2 years in patient navigation, healthcare, or related field; 3-5 years preferred.
• Familiarity with EMR systems (NextGen or similar), strong communication skills, ability to work independently and collaboratively with a patient centered care approach.
• Language: English fluency required. Bilingual in Spanish preferred.
• Strong clinical assessment and prioritization skills.
• Excellent communication and empathy.
• Ability to coordinate across multidisciplinary teams.
• Knowledge of endoscopy protocols and patient safety standards.

Work Environment & Requirements

• Hours: Full time (e.g., 40 hours/week). The anticipated schedule will be 8:00 AM to 4:30 PM, Monday - Friday.
• Location: 401 Roxbury Rd. Rockford, IL 61107
• Values & objectives: Alignment with RGA's organizational goals of delivering high quality, timely, equitable care, and supporting patient engagement in colorectal health services.