Office Coordinator - Endocrinology, Moorestown

Virtua Health; Moorestown Township (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Tuition assistance

Employee assistance program

Job summary

Virtua Health in Moorestown, NJ is seeking an experienced office operations lead to coordinate daily front desk and physician practice activities under the supervision of the Office Manager. The role emphasizes billing monitoring, staff coordination, and ensuring an Outstanding Patient Experience.

The position requires 2+ years in a medical office with supervisory exposure; strong customer service and communication skills are essential.

Qualifications

• 2+ years of medical office experience required.
• 1-3 years lead or supervisory experience in a medical practice preferred.
• Knowledgeable in ICD-9/CPT coding, Medicare/state regs, CLIA/OSHA regs preferred.
• Excellent customer service and communication skills.

Responsibilities

• Monitors daily input of charges, payments, and deposits by checking against daily report and updating system.
• Oversees daily billing functions and ensures billing controls per policy and procedure.
• Monitors Practice Management reports, completes finance log and billing reports; handles VMG/IDX billing issues.
• Provides administrative support to Physicians by typing correspondence and memos; maintains staff schedules and VMG-related information.
• Maintains practice PTO calendar and physician master schedules for appointments, procedures and surgeries; assists with meeting minutes.
• Acts as liaison between physician and patient to obtain pre-certs and authorizations; coordinates with external parties for patient experience.
• Processes and files vendor communications to ensure appearance, functionality and safety of the practice; aware of OSHA/CLIA regulations.
• Maintains licenses and certifications (Safety Day Training, State Medical License, CDS/DEA, ACLS, etc.).
• Assists Practice Administrator with budget creation, monitoring expenses and monthly financial reports.
• Responsible for ordering and maintaining par levels for office and clinical supplies.
• Additional responsibilities may include processing program registration fees, mileage, and business expenses for staff.
• Maintains office equipment and department policy manuals.
• Tracks and monitors support staff performance and assists with BPR preparation.

Skills

Customer service

Communication skills

Insurance knowledge

Education

High school diploma or equivalent

Associate degree preferred

Bachelor's degree a plus

Job description

Summary

Coordinates, directs and monitors all daily operations of a practice front desk/physician practice under the close overview and supervision of the Office Manager/or Practice Administrator.

SHIFT: MONDAY - FRIDAY, 7:45AM - 4:45PM

Coordinates, directs and monitors all daily operations of a practice front desk/physician practice under the close overview and supervision of the Office Manager/or Practice Administrator.

Responsible for monitoring billing system reports to assure that all issues are resolved in a timely manner.

Coordinates the flow of the office, reviews quality of work performed, addresses and trains staff in problem areas.

Position Responsibilities

• Monitors and/or performs daily input of charges, payments, bank deposits by checking against daily report and updating computer system.
• Oversees daily completion of billing functions, ensuring that billing and accounting controls are in place by following policy and procedure.
• Monitors Practice Management reports, completes finance log and billing reports. Communicates and completes requests for VMG/IDX billing related issues.
• Provides administrative support to Physicians by typing correspondence and memos, posting and maintaining staff schedules and posting VMG-related information.
• Maintains practice PTO calendar, physician master schedules for patient appointments, procedures and surgeries as well as staff work schedules. Assists practice administrator with staff meeting minutes, preparation of meeting agendas, etc.
• Acts as a liaison between physician and patient by obtaining pre-certs and authorizations from insurers Acts as liaison between office personnel, Virtua and all external parties to ensure an Outstanding Patient Experience.
• Processes, and files, maintains contacts with vendors to ensure appearance, functionality and safety of the practice. Conversant with OSHA and CLIA regulations for free standing medical facilities.
• Cycle, resource management, personnel management, etc.). Maintains documentation of licenses and certifications (i.e. Safety Day Training, State Medical License, CDS and DEA license renewals, ACLS certification, etc.)
• Assists Practice Administrator with budget creation, monitoring expenses and reviewing monthly financial reports to ensure budget compliance. Reports variances and takes appropriate correction action.
• Responsible for ordering and maintaining par levels for office and clinical supplies.
• Additional responsibilities may include processing program registration fees, mileage, and business expenses for professional staff.
• Maintains office equipment and department/system policy manuals.
• Tracks and monitors support staff performance. Documents staff behaviors/skill set levels. Assists Practice Administrator with BPR preparation for support staff.

Position Qualifications Required / Experience Required

2+ years of medical office experience required.

1-3 years lead or supervisory experience in a medical practice preferred.

Knowledgeable in insurance (ICD-9 CPT coding, Medicare regulations, state regulations, JCAHO, CLIA, DOH and OSHA regulations preferred).

Excellent customer service and communication skills.

Required Education

High School Graduate or equivalent required.

Associate’s degree preferred.

4 year college degree a plus.

Salary

$21.85 - $32.83 Hourly

Benefits

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.