End User Technology Engineer (EB414A2)

Referment; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Referment is partnering with a technology-driven investment firm to hire an End User Technology Engineer in New York. You’ll support front-office users and corporate teams, delivering a high-quality end-user experience and contributing to automation and process improvements.

Based in the NYC office, you’ll work on desktop, collaboration, mobile, and video conferencing tools, while engaging with engineering and infrastructure teams to drive technology initiatives and on-call coverage.

Qualifications

• 5+ years' experience supporting end‑user technology within a demanding enterprise environment.
• Experience supporting Windows desktops, laptops, collaboration technologies, mobile devices, and video conferencing platforms.
• Previous experience supporting front‑office users within financial services, hedge funds, investment banking, or trading environments.
• Knowledge of Bloomberg, electronic trading platforms, or financial market technology would be highly beneficial.
• Experience automating operational tasks using PowerShell, Python, or similar scripting languages.
• Strong troubleshooting skills across desktop, application, networking, and infrastructure technologies.
• Experience working with enterprise service management and incident management platforms.
• Excellent communication skills with the ability to support senior stakeholders in a high‑pressure environment.
• A proactive mindset with a passion for continually improving technology and the user experience.

Responsibilities

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.
• Provide hands‑on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing technologies.
• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-moving environment.
• Automate repetitive operational tasks using scripting and tooling to improve efficiency and reliability.
• Design and implement improvements to end-user technology, support processes, and operational workflows.
• Lead and contribute to technology refreshes, office deployments, migrations, and infrastructure projects.
• Own incidents through to resolution, performing root cause analysis and implementing long-term improvements.
• Develop technical documentation, knowledge articles, and user training materials to improve technology adoption.
• Partner with engineering teams, infrastructure specialists, and third‑party vendors to deliver technology initiatives.
• Participate in an on‑call rota and provide support for critical business events when required.

Skills

End-user support

Windows support

Scripting

financial services familiarity

Stakeholder communication

On-site support

Tools

PowerShell

Python

Bloomberg terminal

Job description

Referment is partnering with a leading technology-driven investment firm to hire an End User Technology Engineer to join its global Technology team in New York.

This is an opportunity to work in a fast-paced, high-performance trading environment where technology is fundamental to the success of the business. You'll play a key role in delivering an exceptional technology experience to front-office users while contributing to the continuous improvement of the firm's end-user infrastructure, automation, and operational processes.

This is far more than a traditional desktop support role, you'll be involved in engineering, automation, project delivery, and service improvement within a business that invests heavily in technology.

What You'll Be Doing

• Deliver a first-class end-user technology experience across trading, investment, and corporate teams.


• Provide hands‑on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing technologies.


• Troubleshoot and resolve complex hardware, software, networking, and connectivity issues in a fast-moving environment.


• Automate repetitive operational tasks using scripting and tooling to improve efficiency and reliability.


• Design and implement improvements to end-user technology, support processes, and operational workflows.


• Lead and contribute to technology refreshes, office deployments, migrations, and infrastructure projects.


• Own incidents through to resolution, performing root cause analysis and implementing long-term improvements.


• Develop technical documentation, knowledge articles, and user training materials to improve technology adoption.


• Partner with engineering teams, infrastructure specialists, and third‑party vendors to deliver technology initiatives.


• Participate in an on‑call rota and provide support for critical business events when required.

What We're Looking For

• 5+ years' experience supporting end‑user technology within a demanding enterprise environment.


• Experience supporting Windows desktops, laptops, collaboration technologies, mobile devices, and video conferencing platforms.


• Previous experience supporting front‑office users within financial services, hedge funds, investment banking, or trading environments.


• Knowledge of Bloomberg, electronic trading platforms, or financial market technology would be highly beneficial.


• Experience automating operational tasks using PowerShell, Python, or similar scripting languages.


• Strong troubleshooting skills across desktop, application, networking, and infrastructure technologies.


• Experience working with enterprise service management and incident management platforms.


• Excellent communication skills with the ability to support senior stakeholders in a high‑pressure environment.


• A proactive mindset with a passion for continually improving technology and the user experience.

Why apply?

• You'll be joining a business where technology is viewed as a competitive advantage and engineers are empowered to make meaningful improvements. Working alongside a highly skilled global technology team, you'll gain exposure to modern infrastructure, contribute to business‑critical projects, and help deliver a seamless technology experience for investment professionals operating at the highest level

The role is based full‑time from the firm's New York City office and offers highly competitive compensation, discretionary bonus, and a comprehensive benefits package.

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