End-User Tech Support Specialist: Bluetooth & Ecommerce
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Benefits offered by this job
Job summary
Sennheiser is seeking an End User Support Specialist to deliver top-tier post-sales technical support to customers. You will diagnose product issues, guide users with step-by-step solutions via phone, email, or chat, and contribute to self-help content to improve the customer experience.
You will work with a dynamic team, supporting the Repair portal and web shop, while staying current on product knowledge and updates.
Qualifications
- Experience delivering high level customer service via phone, email or chat.
- Ability to diagnose product issues and provide clear, actionable steps.
- Wamiliarity with self-help tools and online support processes.
Responsibilities
- Provide L2 technical support post-sales for end users.
- Handle escalations from self-service tools (FAQ, How-to guides).
- Contribute to self-help content and knowledge base.
- Support web sales order placement and checkout questions.
- Deliver excellent customer service and handle complaints.
- Assist with KPI targets and performance metrics.
- Support users with Repair portal and web shop tools.
- Stay updated on product information and updates.
- Assist colleagues as needed in the support team.
- Provide repair service customer support and product guidance.
Skills
Tools
Job description
Sennheiser is seeking an End User Support Specialist to deliver top-tier post-sales technical support to customers. You will diagnose product issues, guide users with step-by-step solutions via phone, email, or chat, and contribute to self-help content to improve the customer experience.
You will work with a dynamic team, supporting the Repair portal and web shop, while staying current on product knowledge and updates.
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