End-User Tech Support I - On-site & Remote Helpdesk

University of Rochester; City of Rochester (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

The University of Rochester is seeking a dedicated IT support technician to provide first-level technical assistance for end-user computing devices at our Rochester campus. This role requires strong customer service, problem-solving, and the ability to troubleshoot OS, connectivity, and application issues on desktops, laptops, and mobile devices.

You will work 40 hours per week, with shifts to cover 24/7/365 operations across multiple sites, and participate in project deployments and training

Qualifications

• High School diploma or equivalent with 1 year of relevant experience.
• Ability to travel between work sites.
• Flexibility to work shifts to accommodate 24/7/365 coverage, including nights, weekends and holidays.

Responsibilities

• Provides first level technical support for end-user computing devices, including desktops, laptops and mobile devices.
• Troubleshoots and resolves device-related OS, connectivity or application issues.
• Assists with setup, configuration, and maintenance of endpoint devices.
• Acts as primary contact for end-users in resolving device-related issues.
• Participates in project implementations and keeps project managers informed.

Skills

Customer service

Problem solving

Communication skills

Technical support

Education

High School diploma or equivalent

Job description

The University of Rochester is seeking a dedicated IT support technician to provide first-level technical assistance for end-user computing devices at our Rochester campus. This role requires strong customer service, problem-solving, and the ability to troubleshoot OS, connectivity, and application issues on desktops, laptops, and mobile devices.

You will work 40 hours per week, with shifts to cover 24/7/365 operations across multiple sites, and participate in project deployments and training