End User Tech Support & Experience Specialist

Cajun Industries

Baton Rouge (LA)

On-site

USD 52,000 - 62,000

Full time

8 days ago

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Job summary

Cajun Industries is seeking an End User Services Analyst to provide technical support to employees across corporate offices and jobsite locations. You will resolve issues related to computers, mobile devices, Microsoft 365, user accounts, applications, and related technology.

You will collaborate with End User Services, Infrastructure, Security, and Business Applications to improve recurring issues, maintain a consistent employee technology experience, and support onboarding, device deployment,

Qualifications

Associate or bachelor's degree in Information Technology, Computer Science, or related field, or equivalent technical experience.
3+ years of experience in IT helpdesk, desktop support, end-user computing, or related technical roles.
Strong knowledge of Windows, Microsoft 365, Active Directory/Entra ID, computer hardware, and common business applications.
Experience troubleshooting desktops, laptops, mobile devices, printers, networking, and user access issues.
Experience with endpoint management, software deployment, ticketing systems, and remote support tools.
Strong troubleshooting, communication, documentation, and customer-service skills.
Ability to independently prioritize and resolve multiple technical issues.

Responsibilities

Provide advanced technical support for hardware, software, account, connectivity, printing, and mobile device issues.
Support employees remotely and onsite across corporate offices and project locations.
Maintain clear ticket documentation and communicate status and resolution to users.
Escalate issues to Infrastructure, Security, Business Applications, or vendors when appropriate.
Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and end-user software.
Support onboarding, transfers, and terminations, including equipment deployment and account-related activities.
Perform routine user and device administration within Microsoft 365, Active Directory/Entra ID, endpoint management, and other IT systems.
Assist with software deployment, patching, device compliance, and endpoint security activities.
Maintain accurate hardware inventory and equipment assignment records.
Identify recurring support issues and work with the team to develop permanent solutions.
Create and maintain technical documentation, knowledge articles, and standard support procedures.
Assist with hardware refreshes, software deployments, office moves, and other end-user technology projects.
Follow established IT security, configuration, and technology standards.