End-User Support Technician

Stewart Title; Brentwood (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee stock purchase program

Employee discounts

Job summary

Stewart is seeking an IT Support Technician to provide end-user hardware, software and systems support, ensuring a reliable experience.

Responsibilities include troubleshooting, incident resolution, documentation, and user training, with on-site support in Brentwood, TN. Requires 2+ years' related experience and a high school diploma; Bachelor's preferred.

Qualifications

• High school diploma required; Bachelor’s preferred.
• Typically requires 2+ years of related work experience.
• Provides technical support for hardware, software, and systems.

Responsibilities

• Resolves complex end-user issues, including software installations and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality remotely or on-site.
• Maintains accuracy of end-user content in CMS/SharePoint.

Skills

End-user support

Technical documentation

User training

CMS/SharePoint

Education

High school diploma

Bachelor's preferred

Tools

CMS/SharePoint

Job description

At Stewart, we believe great companies are built by great people. That’s why we’re committed to creating an environment where talented professionals can do their best work, grow their careers and make a meaningful impact.

Our commitment to our people and workplace continues to earn national recognition. Stewart has been named one of Forbes America’s Best Large Employers 2026 , a 2026 Real Estate Top Workplaces winner , and one of Forbes America’s Best Employers for Women for the third consecutive year.

When you join Stewart, you’re joining a company that invests in your success. We provide opportunities to develop your skills, expand your expertise and take ownership of your career journey. Because when our people grow, Stewart grows.

Our focus is on smart, sustainable growth – bringing together exceptional talent, investing in the tools and resources our teams need to succeed, and creating a workplace where people want to build their careers. We are committed to fostering an inclusive work environment that reflects the customers and communities we serve, where different experiences, perspectives and ideas are valued. You’ll be empowered to bring your unique experiences, passion and skills to your work and help our company and the communities we serve continue to evolve and improve.

Together, we’re working toward an ambitious vision: to be the premier title and real estate services company.

Stewart is a global real estate services company providing title insurance, settlement, underwriting and lender services through our family of companies. To learn more about Stewart and the opportunities ahead, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

Provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

Job Responsibilities

• Resolves more complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality either remotely or on-site.
• Resolves issues referred by help desk support.
• Assists in the development of training materials.
• Performs internal audits of documentation and communications.
• Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint.
• Applies working knowledge of organizational practices and business fundamentals.
• Addresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
• Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
• Performs all other duties as assigned by management.
• Ability to lift and move equipment up to 40 pounds, including floor-to-waist, waist-to-shoulder, and overhead lifts.
• Frequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.

Education

• High school diploma required; Bachelor’s preferred

Experience

• Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.