End-User Support Technician

C1400 Stewart Title Guaranty Company - United States; Williamsburg Estates (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health and wellness insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title Guaranty Company in the United States is seeking an IT support specialist to provide technical assistance for hardware, software, and systems, ensuring a reliable end-user experience. You will troubleshoot issues, resolve service requests, and contribute to knowledge base development and user enablement.

As you gain experience, duties expand to handling complex problems, leading support efforts, and participating in process improvements while maintaining documentation in

Qualifications

• Typically requires 2+ years of related work experience.
• High school diploma required; Bachelor's degree preferred.
• Strong troubleshooting and incident resolution skills.

Responsibilities

• Resolves end-user issues including software installations and peripheral configurations.
• Assists in IT service management activities ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality remotely or on-site.
• Assists in development of training materials; conducts internal audits of documentation.

Education

High school diploma

Bachelor's degree (preferred)

Tools

CMS/SharePoint

Job description

Job Description

Job Summary

Provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

Job Responsibilities

• Resolves more complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality either remotely or on-site.
• Resolves issues referred by help desk support.
• Assists in the development of training materials.
• Performs internal audits of documentation and communications.
• Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint.
• Applies working knowledge of organizational practices and business fundamentals.
• Addresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
• Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
• Performs all other duties as assigned by management.
• Ability to lift and move equipment up to 40 pounds, including floor‑to‑waist, waist‑to‑shoulder, and overhead lifts. Frequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.

Education

High school diploma required; Bachelor’s preferred

Experience

Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

At Stewart, we believe great companies are built by great people. That’s why we’re committed to creating an environment where talented professionals can do their best work, grow their careers and make a meaningful impact. Our commitment to our people and workplace continues to earn national recognition. Stewart has been named one of Forbes America’s Best Large Employers 2026, a 2026 Real Estate Top Workplaces winner, and one of Forbes America’s Best Employers for Women for the third consecutive year. When you join Stewart, you’re joining a company that invests in your success. We provide opportunities to develop your skills, expand your expertise and take ownership of your career journey. Because when our people grow, Stewart grows. Our focus is on smart, sustainable growth – bringing together exceptional talent, investing in the tools and resources our teams need to succeed, and creating a workplace where people want to build their careers. We are committed to fostering an inclusive work environment that reflects the customers and communities we serve, where different experiences, perspectives and ideas are valued. You’ll be empowered to bring your unique experiences, passion and skills to your work and help our company and the communities we serve continue to evolve and improve. Together, we’re working toward an ambitious vision: to be the premier title and real estate services company. Stewart is a global real estate services company providing title insurance, settlement, underwriting and lender services through our family of companies. For more information: visit stewart.com/about, stewart.com, or stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.