End-User Systems Engineer & Automation Analyst

Delaware Department of Technology and Information; Dover (DE); Presencial; USD 77.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Dental Insurance

Vision Insurance

Disability Insurance

Group Universal Life Insurance

Retirement Benefits

Deferred Compensation

Training and Development Programs

Paid Leave

Paid Holidays

Paid Parental Leave

Alternative Work Schedules

Flexible Spending

Pre-Tax Commuter Benefits

Accident and Critical Illness Coverage

Descripción de la vacante

Delaware Department of Technology and Information (DTI) is seeking an EDL Analyst to deliver desktop, network operations and technical support within a hybrid IT environment. You will apply best practices, automate routines and ensure end-user integrity across agencies.

The role emphasizes PowerShell, Active Directory, Windows Server, VDI and software deployment in a 24x7 setting. Collaboration, training and cross-agency impact are core aspects of this position.

Formación

• Associate degree or better with IT focus required.
• Experience reading/writing PowerShell scripts for AD and Windows Server.
• Two years in Windows/Linux/Mac environments and in desktop virtualization.

Responsabilidades

• Provide desktop, network operations and technical support.
• Install, configure, secure and upgrade software products.
• Manage file shares, home directories and permissions.
• Serve as second-level support for incidents and mentor others.

Conocimientos

PowerShell scripting

Active Directory

Windows Server/Windows 11

ITSM tooling

Communication skills

Educación

Associate degree in CS/IS/IT

Herramientas

PowerShell

Software deployment tools

VMware/VDI/Citrix

SQL

Windows/Linux/Mac OS

Descripción del empleo

Delaware Department of Technology and Information (DTI) is seeking an EDL Analyst to deliver desktop, network operations and technical support within a hybrid IT environment. You will apply best practices, automate routines and ensure end-user integrity across agencies.

The role emphasizes PowerShell, Active Directory, Windows Server, VDI and software deployment in a 24x7 setting. Collaboration, training and cross-agency impact are core aspects of this position.