End User Support Specialist - IT Onboarding & AV Help

ICANN; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus program

Benefits

Job summary

ICANN in Los Angeles seeks a technically skilled IT Help Desk professional to support staff and contractors across ICANN information systems. Responsibilities include onboarding/offboarding, access management, asset inventory, and remote/onsite support for desktops, phones, printers, and AV systems.

You will troubleshoot issues, train users, manage end-user accounts, and participate in migrations to new technologies.

Qualifications

• Associate's or Bachelor's Degree preferred.
• Minimum two (2) years of related technical support experience or equivalent.
• Proficiency with Windows, Mac OS, Outlook and MS Office suite.

Responsibilities

• Provide technical support to ICANN staff and contractors using ICANN information systems.
• Onboarding, offboarding and access management of ICANN human resources.
• Maintain IT hardware, software and licenses, including inventory management.
• Manage technical aspects of both physical and remote ICANN meetings.
• Troubleshoot desktops, phones, printers, or AV systems for local and remote end users.

Skills

Windows

Mac OS

Outlook

MS Office

Networking

Written communication

Multi-tasking

Independent work

Flexibility

Education

Associate's Degree

Bachelor's Degree

Tools

Ticketing/ITSM tools

Remote meeting tech

Job description

ICANN in Los Angeles seeks a technically skilled IT Help Desk professional to support staff and contractors across ICANN information systems. Responsibilities include onboarding/offboarding, access management, asset inventory, and remote/onsite support for desktops, phones, printers, and AV systems.

You will troubleshoot issues, train users, manage end-user accounts, and participate in migrations to new technologies.