Staff IT Support & Onboarding Expert

NCTA - The Internet & Television Association; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

NCTA - The Internet & Television Association is seeking an IT Support Specialist in Washington, DC. You will serve as the primary staff-facing technology partner and user experience advocate, handling hardware, software, and services support while tracking work in Jira.

You will deploy devices, manage software updates, maintain inventory, support onboarding, and assist with conferencing and room AV. Strong communication and detail orientation are essential.

Qualifications

• Minimum two years of IT experience.
• Proficiency with Windows and Microsoft Office.
• Familiarity with macOS and iOS.
• Experience configuring Zoom, Slack, Box, Airtable, Miro, and ChatGPT.

Responsibilities

• Provide hands-on helpdesk assistance to staff for PC/Mac usage, software, and cloud services.
• Deploy new computers, smartphones, and tablets; maintain device inventory.
• Deploy Windows laptops via Configuration Manager and keep them updated with ManageEngine.
• Manage Mac computers with Mosyle and monitor updates for Windows and Mac.
• Maintain loaner laptops and track loans/returns; perform Tenable vulnerability sweeps.
• Assist with printer installation, supplies, jams; maintain IT records and knowledgebase.
• Prepare workstations for new hires and provide day-one IT training.
• Support meeting scheduling, Zoom configuration, and conference room AV systems.
• Handle additional tasks and projects as needed.

Skills

Customer service

Communication

Detail oriented

Willing to work after hours

Education

Computer hardware and software certification

Tools

Windows OS

Mac OS

Microsoft Configuration Manager

ManageEngine

Mosyle

Tenable

Verizon Wireless

Zoom

Slack

Box

Airtable

Miro

ChatGPT

Job description

NCTA - The Internet & Television Association is seeking an IT Support Specialist in Washington, DC. You will serve as the primary staff-facing technology partner and user experience advocate, handling hardware, software, and services support while tracking work in Jira.

You will deploy devices, manage software updates, maintain inventory, support onboarding, and assist with conferencing and room AV. Strong communication and detail orientation are essential.