End User Support Specialist II

stewart; Heights (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee stock purchase program

Paid time off

Job summary

Stewart is seeking an IT Support professional to provide technical assistance for hardware, software, and systems, ensuring a reliable end-user experience.

You will resolve incidents, create user guides, and train users while supporting device usage and self-service resources. The role involves on-site work with opportunities to contribute to process improvements.

Qualifications

• High school diploma required; Bachelor's preferred.
• Typically requires 2+ years of related work experience.

Responsibilities

• Resolves end-user issues, including software installations and peripheral configurations.
• Supports IT service management activities and incident resolution.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Ensures end-user productivity through timely technical support.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots issues remotely or on-site and assists in training materials.

Skills

Technical support

Troubleshooting

Documentation

Customer service

Education

High school diploma

Bachelor’s degree preferred

Tools

CMS/SharePoint

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

Provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

Job Responsibilities

• Resolves more complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assists in IT service management activities, ensuring timely resolution of incidents and requests.
• Develops and updates technical documentation, user guides, and knowledge base articles.
• Provides user training on IT systems, best practices, and self-service resources.
• Provides timely technical support to ensure end-user productivity.
• Installs, configures, and maintains desktops, peripherals, and software.
• Troubleshoots non-routine issues and restores functionality either remotely or on-site.
• Resolves issues referred by help desk support.
• Assists in the development of training materials.
• Performs internal audits of documentation and communications.
• Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint.
• Applies working knowledge of organizational practices and business fundamentals.
• Addresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
• Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
• Performs all other duties as assigned by management.
• Ability to lift and move equipment up to 40 pounds, including floor-to-waist, waist-to-shoulder, and overhead lifts.
• Frequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.

Education

High school diploma required; Bachelor's preferred

Experience

Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer

S tewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.