Customer Service Rep II

Stewart Title Guaranty Company; Michigan; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee stock purchase program

Employee discounts

Job summary

Stewart Title Guaranty Company is seeking a customer-service oriented professional to support sales and marketing activities, ensuring customer success while promoting Stewart services and solutions. You will provide administrative and operational support to sales teams to assist with selling and closing Stewart products in line with leadership goals.

The role emphasizes following standard procedures, collaborating with teams, and delivering reliable support to help grow revenue and market share

Qualifications

• High school diploma required; Bachelor’s preferred.
• Typically requires 2+ years of related work experience.
• Equal Employment Opportunity Employer information and commitment.
• Benefits package including health and wellness options, paid time off, retirement plans, and employee discounts.

Responsibilities

• Answer routine questions about products and services from internal and external customers.
• Resolve inquiries or escalate concerns in a timely fashion.
• Follow standard procedures and guidelines.
• Understand how assigned duties relate to others within the team and how the team integrates with related teams.
• Impact the team through the quality of the support provided.
• Recognize and solve typical problems; select solutions from established options.
• Communicate moderately complex information in routine situations, typically within own team.
• Work under general supervision with limited ability to modify approach.
• As an individual contributor, manage own workload and perform all other duties as assigned by management.

Skills

Customer service

Communication

Problem solving

Time management

Education

HS diploma

Bachelor's degree preferred

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Summary

Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.

Job Responsibilities

• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

Education

High school diploma required; Bachelor’s preferred

Experience

Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [e-mail].

Benefits

• benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.