End User Support Engineer

Evolutyz Corp; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

Evolutyz Corp in Louisville, KY, seeks an End User Services Engineer to provide Tier 2/3 desktop support, endpoint management, and secure user experiences across the enterprise. You will deploy software rollouts, manage devices, and collaborate with IT teams to sustain high availability and security.

Responsibilities include supporting Windows, Office 365, Intune, SCCM, JamF, and cloud platforms while documenting solutions and guiding projects to improve endpoint reliability and user

Qualifications

• 3 years experience supporting user populations in enterprise environments.
• Endpoint management experience in large organizations.
• Experience in enterprise-level IT support and incident management.

Responsibilities

• Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
• Deploy and manage large-scale software rollouts and device management using SCCM/Intune/AutoPilot/JamF/ABM.
• Support Microsoft technologies (Windows OS, Active Directory, Exchange, Office 365, Intune) and exposure to cloud platforms (Azure/AWS).
• Deploy system upgrades, patch management, and maintain standard device image policies.
• Document solutions, processes, and best practices for knowledge sharing and compliance.

Skills

Enterprise support

Endpoint management

Tier 2/3 support

Education

Associate's degree in computer science or related fields

MS Administrator certifications

Tools

SCCM

Intune

AutoPilot

JamF

ABM

VMWare

Hyper‑V

Citrix

Office 365

Azure

AWS

Job description

Summary

The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports Microsoft 365 services, and helps ensure a secure and reliable end-user experience.

Responsibilities

• Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
• Deploy and manage large-scale software rollouts and enterprise hardware solutions using configuration management tools (e.g., SCCM, Intune, AutoPilot, JamF, ABM).
• Support Microsoft technologies such as Windows OS, Active Directory, Exchange, Office 365, and Intune, as well as exposure to cloud platforms like Azure and AWS.
• Deploy system upgrades, patch management, configuration changes, and maintain standard device image policies.
• Document solutions, processes, and best practices for knowledge sharing and compliance.
• Collaborate with peers to ensure seamless escalation, alignment, and integration of desktop support services.
• Maintain relationships with technology vendors and suppliers.
• Anticipate inventory needs through forecasting and leading desktop support initiatives and projects.
• Ensure information security by understanding risks and implementing preventative measures.
• Maintain extensive knowledge of hardware (Dell, Lenovo, HP, Apple, etc.), operating systems (Windows 10, Apple OS, Android), virtualization platforms (VMWare, Hyper‑V, Citrix), and enterprise software (Outlook, Teams, SharePoint, OneDrive, ServiceNow, etc.).
• Participate in endpoint management projects and continuous improvement initiatives.
• Follow company security standards and support compliance requirements.

Requirements

• 3 years’ experience
• Proven experience supporting user populations in enterprise environments.
• Endpoint management experience
• Enterprise support experience

Required Skills

• 3 years’ experience in supporting user populations in enterprise environments.
• Experience in endpoint management and enterprise support.

Preferred Skills

• Associate’s degree in computer science or related fields.
• MS Administrator experience and certifications.
• Network experience or exposure.
• 5 or more years of industry experience.