End-User Services Leader - Citrix & VDI

PIMCO; Austin (TX); On-site; USD 150,000 - 225,000; Full time

Job summary

PIMCO seeks a seasoned manager to lead the EUS technical team responsible for Citrix, desktop, VDI, and Nutanix-aligned services. This role guides resources, drives execution, and ensures reliable delivery in a global enterprise.

The manager will translate business priorities into actionable work while leveraging subject-matter experts for execution. The position emphasizes leadership, governance, and collaboration with senior stakeholders, with a focus on scalability and service reliability

Qualifications

• Demonstrated experience leading EUS platforms and technical teams.
• Ability to translate business priorities into actionable work streams.
• Strong communication with senior leaders and vendors.

Responsibilities

• Lead a team supporting Citrix, desktop, VDI, and Nutanix-aligned services.
• Drive projects from planning through delivery with accountability for outcomes.
• Improve incident follow-up, change readiness, and documentation quality.
• Coordinate with cross-functional teams and external vendors as needed.
• Balance delivery, stability, security, and audit requirements.

Skills

Citrix & VDI

Windows endpoints

Nutanix HCI

Team leadership

Stakeholder comms

Vendor management

Change management

Incident management

Automation opportunities

Cross-team collab

Tools

Citrix Cloud

StoreFront

Delivery Controllers

PVS/MCS

Director

NetScaler

Load balancing

Certificates

Job description

PIMCO seeks a seasoned manager to lead the EUS technical team responsible for Citrix, desktop, VDI, and Nutanix-aligned services. This role guides resources, drives execution, and ensures reliable delivery in a global enterprise.

The manager will translate business priorities into actionable work while leveraging subject-matter experts for execution. The position emphasizes leadership, governance, and collaboration with senior stakeholders, with a focus on scalability and service reliability