EUS Manager

PIMCO Ltd. - Pacific Investment Management Company; Austin (TX); On-site; USD 150,000 - 225,000; Full time

Job summary

PIMCO is seeking a strong, practical manager to lead its EUS technical team responsible for Citrix, desktop, VDI, and Nutanix-aligned services. This leader will guide resources, translate business priorities into actionable work, and ensure reliable delivery within a global enterprise.

The role emphasizes coaching, governance, and collaboration across functions. The individual will communicate with senior leaders and stakeholders, manage priorities, and drive service improvements while keeping

Qualifications

• Lead a team of technical resources across EUS platforms and ensure clear ownership and accountability.
• Drive projects from planning through completion with tracked actions and removals of blockers.
• Improve incident follow-up, problem management, change readiness, and documentation quality.
• Communicate risks, tradeoffs, and decisions to senior leadership and stakeholders.

Responsibilities

• Team Leadership: Manage, coach, and develop a team of technical resources supporting EUS platforms; establish ownership and delivery expectations.
• Execution Management: Drive projects and operational initiatives from planning to completion; ensure actions are tracked and outcomes delivered.
• Technical Direction: Provide practical leadership across Citrix, desktop engineering, VDI, Windows endpoint services, and Nutanix‑aligned infra without needing to engineer every solution.
• Operational Discipline: Improve incident follow-up, problem management, change readiness, and monitoring; ensure reliable handoff between engineering and operations.
• Stakeholder Communication: Communicate clearly with senior leaders, service owners, vendors, and business stakeholders with direct, actionable summaries.
• Prioritization and Planning: Balance delivery, stability, lifecycle, security, audit needs, and escalations.
• Cross‑Team Collaboration: Coordinate with Infrastructure, Windows, AD, Exchange, Networking, Security, Service Desk, and Release teams.
• Vendor and Service Management: Engage external vendors as needed for support, roadmap discussions, and licensing.
• Risk and Control Management: Ensure changes are planned, reviewed, tested, and aligned with governance and security requirements.
• Continuous Improvement: Identify recurring issues and automation opportunities to drive measurable service improvements.

Skills

Team leadership

Execution management

Stakeholder communication

Cross-functional collaboration

Vendor management

Risk & control management

Continuous improvement

Job description

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.

We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.

You

• Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
• Love solving complex real-world business problems.
• Recognize that cross-functional collaboration is a core component of success for the team.
• Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
• Have become a stronger engineer by making mistakes and learning from them.
• Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.

We

• Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
• Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
• Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
• Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
• Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
• Consider our people to be our greatest asset-we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.

Job Description

We are looking for a strong, practical manager to lead the EUS technical team responsible for Citrix, desktop, virtual compute, and Nutanix-aligned services. This role is not intended to be a hands-on engineering role. The successful candidate will be accountable for guiding technical resources, driving execution, improving operational discipline, and ensuring reliable delivery of services in a global enterprise environment. The manager must be comfortable leading skilled engineers, translating business priorities into actionable work, setting clear expectations, and holding the team accountable for outcomes. The role requires enough technical depth to understand the platforms, ask the right questions, validate direction, and make effective decisions, while depending on subject-matter experts for detailed engineering execution. Success in this role means the team is organized, priorities are clear, work is moving, risks are surfaced early, service reliability improves, and engineers are coached to deliver without the manager becoming the default engineer for every issue.

Key Responsibilities

• Team Leadership: Manage, coach, and develop a team of technical resources supporting EUS platforms. Establish clear ownership, priorities, delivery expectations, and accountability.
• Execution Management: Drive projects, operational initiatives, remediation efforts, and service improvement work from planning through completion. Ensure actions are tracked, blockers are removed, and outcomes are delivered.
• Technical Direction: Provide practical technical leadership across Citrix, desktop engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms without needing to personally engineer every solution.
• Operational Discipline: Improve incident follow-up, problem management, change readiness, documentation quality, monitoring, capacity awareness, and handoff between engineering and operations.
• Stakeholder Communication: Communicate clearly with senior leaders, peer technology teams, service owners, vendors, and business stakeholders. Summarize risks, tradeoffs, and decisions in a direct and actionable way.
• Prioritization and Planning: Balance project delivery, operational stability, lifecycle management, security requirements, audit needs, and support escalations.
• Cross-Team Collaboration: Partner with Infrastructure, Windows, Active Directory, Exchange, Networking, Security, Service Desk, Application teams, and Release/Change Management to coordinate work and resolve dependencies.
• Vendor and Service Management: Engage external vendors and partners as needed to drive support cases, roadmap discussions, platform improvements, licensing discussions, and service accountability.
• Risk and Control Management: Ensure changes are properly planned, reviewed, documented, tested, and communicated. Maintain alignment with enterprise governance, security, compliance, and change management requirements.
• Continuous Improvement: Identify recurring issues, process gaps, automation opportunities, and service improvement areas. Drive measurable improvements rather than accepting repeat firefighting.

Technical Scope

The manager should have enough technical fluency to lead the team effectively, challenge assumptions, and make informed decisions. Deep hands-on engineering expertise in every area is not required.

• Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, PVS/MCS concepts, Director, and related administration models.
• NetScaler/ADC concepts, remote access, load balancing, authentication flows, certificates, and high availability patterns.
• Windows desktop and virtual desktop engineering, image management, application delivery, Group Policy, profile management, patching, and performance troubleshooting.
• Nutanix HCI concepts, platform availability, capacity awareness, escalation management, and dependencies between compute, storage, networking, and virtual desktop

PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.

Salary Range: $ 150,000.00 - $ 225,000.00

Equal Employment Opportunity and Affinitive Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.