Systems Administrator I

The Erosion Company; Woodstock (GA); Híbrido; USD 52.000 - 65.000; Jornada completa

Descripción de la vacante

The Erosion Company in Woodstock, GA seeks a Systems Administrator I to support day-to-day IT operations, users, devices, and the Microsoft 365 environment. You will help onboarding, offboarding, endpoint management, and helpdesk escalation, acting as a hands-on resource for office and field users.

Ideal candidates are proactive problem solvers who value strong processes, documentation, and security practices, with potential to grow into broader IT ownership.

Formación

• Associate degree in IT or related field preferred.
• 2+ years hands-on IT support, helpdesk, desktop support, or junior systems administration experience preferred.
• Working knowledge of Microsoft 365 administration, Windows endpoints, mobile devices, printers, and common business applications.
• Familiarity with user account management, MFA, permissions, licensing, and basic security practices.
• Ability to troubleshoot independently and document steps clearly.
• Strong customer service skills with the ability to support both office and field users.

Responsabilidades

• Administer and support user accounts, groups, licenses, permissions, and access within Microsoft 365 and related systems.
• Assist with onboarding, offboarding, account setup, device preparation, access assignment, and equipment recovery.
• Provide Tier 1 and Tier 2 technical support for end users across office and field environments.
• Troubleshoot hardware, software, mobile device, printer, network, email, and application issues.
• Escalate complex issues clearly with documented troubleshooting steps and business impact.

Conocimientos

End-user support

Microsoft 365 administration

Account provisioning & access control

Troubleshooting issues

Documentation & process ownership

Educación

Associate degree in IT or related field

Bachelor’s degree a plus

Equivalent experience considered

Herramientas

Intune

Jamf

Entra ID

SharePoint

Ticketing systems

Descripción del empleo

The Erosion Company (TEC), headquartered in Woodstock, Georgia, is a leading nationwide erosion control specialty contractor serving the construction, infrastructure, and renewable energy industries. With more than 25 years of experience, over 500 employees, and 120+ crews operating across the United States, TEC provides turnkey solutions including erosion and sediment control, stormwater management, site compliance, hydroseeding, remediation, and environmental services. Having supported more than 150,000 projects, TEC is recognized for its ability to deliver comprehensive, one-stop-shop services that help clients maintain environmental compliance, avoid costly delays and fines, and keep projects on schedule. The company's strengths include rapid emergency response, operational flexibility to support projects of all sizes, certified field management teams, and a commitment to providing reliable, compliant solutions nationwide.

POSITION SUMMARY

The Systems Administrator I is responsible for supporting the day-to-day administration of The Erosion Company’s IT systems, users, devices, Microsoft 365 environment, access controls, and operational support processes. This role serves as a key technical resource for daily IT operations and helps reduce escalation dependency on the Director of IT.

This position plays a key role in supporting day-to-day IT operations, including user onboarding and offboarding, endpoint management, Microsoft 365 administration, helpdesk escalation, documentation, device lifecycle management, and systems support. The ideal candidate is a proactive, hands-on problem solver who values consistency and strong processes and has the potential to grow into increased ownership of TEC’s IT systems and infrastructure.

KEY RESPONSIBILITIES

Systems Administration and User Support

• Administer and support user accounts, groups, licenses, permissions, and access within Microsoft 365 and related systems.
• Assist with onboarding, offboarding, account setup, device preparation, access assignment, and equipment recovery.
• Provide Tier 1 and Tier 2 technical support for end users across office and field environments.
• Troubleshoot hardware, software, mobile device, printer, network, email, and application issues.
• Escalate complex issues clearly with documented troubleshooting steps and business impact.

Microsoft 365 and Endpoint Support

• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and security/admin portals.
• Assist with endpoint management, device compliance, mobile device management, patching, and hardware standards.
• Configure laptops, desktops, phones, tablets, printers, and related equipment.
• Maintain device inventory, software inventory, assigned equipment records, and lifecycle documentation.
• Help enforce company technology standards and security practices.

IT Operations and Process Ownership

• Maintain accurate documentation for recurring support processes, system procedures, troubleshooting guides, and user instructions.
• Monitor ticket queues, prioritize issues, and ensure timely resolution or escalation.
• Support vendor coordination for internet, phones, printers, software, equipment, and other technology services.
• Assist with procurement, licensing, warranty tracking, hardware replacement, and asset management.
• Identify recurring issues and recommend process improvements or automation opportunities.

Security and Access Control

• Follow established access control, onboarding, offboarding, and least privilege procedures.
• Assist with password resets, MFA enrollment, device security, phishing response, and account reviews.
• Support cybersecurity controls including endpoint protection, conditional access, email security, and user awareness.
• Report security risks, suspicious activity, or policy gaps to IT leadership.

Project and Business Systems Support

• Assist the Director of IT with IT projects, system upgrades, data cleanup, and business system improvements.
• Support Salesforce users with basic access, troubleshooting, and escalation when needed.
• Help test new systems, automation, forms, reports, and workflow improvements.
• Participate in documentation and rollout of new IT standards or tools.

EDUCATION & QUALIFICATIONS

• Associate’s degree in information technology, Computer Science, Information Systems, or a related field preferred.
• Bachelor’s degree in a related field is a plus but not required
• Equivalent combination of education, technical training, certifications, and relevant hands‑on experience may be considered in lieu of a degree.
• 2+ years of hands‑on IT support, helpdesk, desktop support, or junior systems administration experience preferred.
• Working knowledge of Microsoft 365 administration, Windows endpoints, mobile devices, printers, and common business applications.
• Familiarity with user account management, MFA, permissions, licensing, and basic security practices.
• Ability to troubleshoot independently and document steps clearly.
• Strong customer service skills with the ability to support both office and field users.
• Reliable, organized, and able to manage multiple priorities.
• Willingness to learn systems administration, automation, cybersecurity, and business systems over time.

Preferred Experience

• Microsoft 365 Admin Center, Exchange Admin Center, Teams, SharePoint, OneDrive, and Entra ID
• Intune, Jamf, endpoint management, or device compliance tools
• Ticketing systems and IT documentation platforms
• Basic networking concepts including DNS, DHCP, VPN, Wi‑Fi, and printers
• Hardware imaging, deployment, lifecycle management, and asset tracking
• Salesforce, Power Apps, Power Automate, Power BI, Microsoft Access, or similar business tools

WORK ENVIRONMENT

• Collaborative, team-oriented environment with opportunities for professional growth and development.
• Hybrid work arrangement, no travel to TEC branch/shop locations.

Equal Opportunity Employer, including disabled and veterans.