End User Service Support Technician Contract

DiaSorin S.p.A.; Austin (TX); Presencial; USD 55.000 - 62.000; Jornada completa

Descripción de la vacante

Diasorin seeks an End User Service Support Technician for a 10-month contract in Austin, TX. The role delivers hands-on end user support, desktop imaging, and device management for local and remote users.

You will handle tickets, hardware movement, and collaboration with IT peers in a dynamic environment. Ideal candidates have 1+ year of relevant experience, Windows OS deployment knowledge, and strong communication skills.

Formación

• 1+ year of relevant experience.
• Proficiency with Microsoft Office suite.
• Experience deploying and supporting Windows desktop OS in an enterprise.
• Knowledge of remote support tools and IT ticketing systems.
• Familiarity with DHCP, DNS, TCP/IP networking and problem solving.

Responsabilidades

• Provide tier 2 end user support for site and projects.
• Support regional end user services needs.
• Troubleshoot and resolve IT tickets per SLAs.
• Perform onsite work in office and plant environments.
• Manage IT equipment inventory and lifecycle.
• Collaborate with IT peers to deliver IT services.

Conocimientos

Interpersonal skills

Operational independence

Time & priority management

Analytical thinking

Technology enthusiasm

Educación

College degree or equivalent

Science/Tech/CS specialization

Herramientas

SCCM

Microsoft 365 (M365)

Remote support tools

Printer maintenance tools

Descripción del empleo

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End User Service Support Technician Contract

Published on: Sep 23, 2026

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: ICT

Employment type: Temporary Full Time

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Diasorin is an equal opportunity employer. Aligned with that perspective, we maintain a culture of inclusion, celebrating and Elevate active appreciation toward diversity in all forms, and championing creative ideation at every level.

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare.

Job Scope

This is a 10 month contract position responsible for delivering hands on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Key Duties and Responsibilities

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers to ensure successfully delivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office
• Limited travel may be required
• Work is normally performed in a typical office work environment
• Frequent use of personal computer, copiers, printers, and telephones
• Frequent work under stress, as a team member, and in direct contact with others
• Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
  • Pounds lifted (20 to 50lbs)
  • Vision (Color) on the job is required occasionally

Education, Experience, and Qualifications

Education:College Degree or equivalent experience of at least 1 years

Specialization:Scientific/Technical/Computer Science or equivalent

Experience:At least 1+ years of relevant experience.

• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledge of and the ability to use remote support tools
• Ability to maintain printers & work 3rd party printer support vendors
• Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
• Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
• Apple support including Mac Books & iPads is a plus
• SCCM application & image delivery is a plus
• M365 exposure is a plus
• Certification in ITIL, Microsoft, or CompTIA is a plus
• Video conferencing solution support, exposure to Teams environment is a plus
• Exposure to a change-controlled environment is a plus
• Experience with the FreshService ticketing system is a plus

Skills:

• Good interpersonal skills
• Operational independence
• Time and priority management
• Ability to analyze and problem solve
• Technology enthusiast

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at [e-mail] or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.