Field Service Engineer

Diasorin; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Diasorin is seeking a Field Service Engineer to service customers in preventive maintenance, retrofits, troubleshooting and repair with minimal supervision. The role focuses on instrument reliability and timely issue resolution to support patient diagnostics.

Ideal candidates have an AA degree in a related field, 2+ years in biomedical equipment or field service, and strong communication skills. Travel and a valid driver's license are required; on-site work in the Austin area is common.

Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent.
• Minimum 2 years as Biomedical Equipment/Field Service Technician or equivalent.
• Valid driver’s license in good standing.
• Ability to perform preventative maintenance and troubleshooting with manufacturer manuals and minimal support.
• Knowledge of cgMPs and GLP practices.

Responsibilities

• Provide service and support for instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics regarding customer instrumentation.
• Maintain customer, applications and sales communications.
• Perform instrument installations and instrument retrofit installations.
• Troubleshoot and repair hardware/software issues and ensure safe operation.

Skills

Self-Starter

Communication skills

Troubleshooting

Customer focus

Education

AA Degree in Laboratory Technician/Electronics/Engineering Technician

Tools

MS Word

Excel

Google Suite

Job description

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Why Join Diasorin

• Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Key Duties And Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.

Understand and apply the appropriate procedures pertaining to:

• Prompt response to all forms of communication from headquarters, customers, and co-workers
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
• Perform work in a safe manner consistent with Diasorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.

Education, Experience, And Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
• Valid driver’s license in good standing
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology
• Some knowledge and understanding of basic immunology and immunoassay technology
• Ability to explain correct operation of equipment
• Self-Starter that requires minimal supervision on specific field tasks
• Excellent verbal, interpersonal and written skills
• Ability to handle multiple activities in a professional manner
• Quality and detail oriented
• Skill in using MS Word and Excel; familiarity with Google Suite

What We Offer

Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [e-mail].