End User Service Support Technician Contract

DiaSorin; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Diasorin is seeking an End User Service Support Technician for a 10-month contract in Austin, TX. The role focuses on delivering hands-on end-user support for desktop, imaging, mobile devices, and lab equipment, with on-site work required.

You will handle tier-2 tickets, assist regional end-user projects, and manage inventory while coordinating with IT peers to ensure timely service delivery. 1+ years of relevant experience is expected.

Qualifications

• Education: College Degree or equivalent; Technical/Scientific/CS background preferred.
• Experience: 1+ years of relevant IT end-user support experience.
• Specialization: Scientific/Technical/Computer Science or equivalent.

Responsibilities

• Provide tier 2 support for all site related end-user services and projects.
• Support regional needs related to end-user services and projects.
• Troubleshoot and resolve tickets according to SLAs.
• Work onsite at the Diasorin office.
• Manage inventory and asset management per policies.
• Collaborate with IT peers to ensure successful delivery to customers.

Skills

Printer support

Networking basics

Windows OS

Office suite

Communication skills

Mac support

ITIL certs

Teams support

Remote tools

FreshService

Printer management

SCCM

M365

Education

College degree or equivalent

Technical/Scientific/CS background

1+ years experience

Tools

FreshService

SCCM

Teams

Mac/iPad support

Printer management

Job description

End User Service Support Technician Contract

Country: United States

Location: Austin, Texas

Company: Luminex Corporation

Job Category: ICT

Employment type: Temporary Full Time

Req ID: 7553

Company Overview

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting‑edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist".

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

This is a 10 month contract position responsible for delivering hands on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Key Duties and Responsibilities

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers to ensure successfully delivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office
• Limited travel may be required
• Work is normally performed in a typical office work environment
• Frequent use of personal computer, copiers, printers, and telephones
• Frequent work under stress, as a team member, and in direct contact with others
• Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
  • Pounds lifted (20 to 50lbs)
  • Vision (Color) on the job is required occasionally

Education, Experience, and Qualifications

Education: College Degree or equivalent experience of at least 1 years

Specialization: Scientific/Technical/Computer Science or equivalent

Experience: At least 1+ years of relevant experience.

Technical Competencies

• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledge of and the ability to use remote support tools
• Ability to maintain printers & work 3rd party printer support vendors
• Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
• Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
• Apple support including Mac Books & iPads is a plus
• SCCM application & image delivery is a plus
• M365 exposure is a plus
• Certification in ITIL, Microsoft, or CompTIA is a plus
• Video conferencing solution support, exposure to Teams environment is a plus
• Exposure to a change-controlled environment is a plus
• Experience with the FreshService ticketing system is a plus

Skills

• Good interpersonal skills
• Operational independence
• Collaborative mindset
• Time and priority management
• Ability to analyze and problem solve
• Technology enthusiast

Languages

English (proficiency)

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at [e-mail] or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.