End User Platform Engineer III — Hybrid Schedule

Loyalty360; Chicago (IL); Hybrid; USD 125,000 - 188,000; Full time

Job summary

Ahold Delhaize USA is seeking a Platform Engineer III - End User Technology to design and support end-user compute and mobility solutions across corporate and retail environments. You will implement setup, installation, patching, and ongoing support for a broad set of devices and management tools.

The role requires 3–5 years of endpoint management experience and a BS in a related field. It offers a hybrid schedule with in-person days at core locations including Chicago, IL, and competitive

Qualifications

• BS in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3–5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ years End User Computer & Mobility Technology support experience (Design/Installation/Configuration/Support).
• Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!

Responsibilities

• Provide 3rd Level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA (Microsoft Intune, Autopilot, Azure Virtual Desktop).
• Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.
• Communicate incident, project or status updates clearly in writing or verbally.
• Maintain a high level of individual contribution, professional growth, and ability to work independently and in a team.
• Collaborate with EUT Architecture and Support Delivery partners to ensure EUTO solutions are as designed and drive continual service improvement via data analysis and technical solutioning.
• Collaborate and drive supplier partners to ensure delivery of contractual service targets.

Skills

Leadership

Communication

Agile methodologies

Education

B.S. in Computer Science/Information Technology/Engineering

Tools

Microsoft Intune

Microsoft Endpoint Manager

Admin Portal

Azure Virtual Desktop

End user compute & mobility tools

Job description

Ahold Delhaize USA is seeking a Platform Engineer III - End User Technology to design and support end-user compute and mobility solutions across corporate and retail environments. You will implement setup, installation, patching, and ongoing support for a broad set of devices and management tools.

The role requires 3–5 years of endpoint management experience and a BS in a related field. It offers a hybrid schedule with in-person days at core locations including Chicago, IL, and competitive