Platform Engineer III - End User Technology

Loyalty360; Chicago (IL); Hybrid; USD 125,000 - 188,000; Full time

Job summary

Ahold Delhaize USA is seeking a Platform Engineer III - End User Technology to design and support end-user compute and mobility solutions across corporate and retail environments. You will implement setup, installation, patching, and ongoing support for a broad set of devices and management tools.

The role requires 3–5 years of endpoint management experience and a BS in a related field. It offers a hybrid schedule with in-person days at core locations including Chicago, IL, and competitive

Qualifications

• BS in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3–5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ years End User Computer & Mobility Technology support experience (Design/Installation/Configuration/Support).
• Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!

Responsibilities

• Provide 3rd Level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA (Microsoft Intune, Autopilot, Azure Virtual Desktop).
• Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.
• Communicate incident, project or status updates clearly in writing or verbally.
• Maintain a high level of individual contribution, professional growth, and ability to work independently and in a team.
• Collaborate with EUT Architecture and Support Delivery partners to ensure EUTO solutions are as designed and drive continual service improvement via data analysis and technical solutioning.
• Collaborate and drive supplier partners to ensure delivery of contractual service targets.

Skills

Leadership

Communication

Agile methodologies

Education

B.S. in Computer Science/Information Technology/Engineering

Tools

Microsoft Intune

Microsoft Endpoint Manager

Admin Portal

Azure Virtual Desktop

End user compute & mobility tools

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 536080

Address: USA-IL-Chicago-300 South Riverside Plaza

Store Code: Infrastructure - End User (5118605)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Platform Engineer III - End User Technology role will provide expertise in technical products and services that support associate technology needs in the workplace. Designing setup, installation, currency, and support flows for all technology in the end user space. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise across end user computing and mobility technologies in support of our brands.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations includes Salisbury, NC, Quincy, MA and Chicago, IL.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities

• Provide 3 rd Level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA. Microsoft Intune, Autopilot, Azure Virtual Desktop, and end point management tools are included in this scope.
• Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.
• Ability to communicate clearly written or verbal regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and driving continual service improvement via data analysis and technical solutioning.
• Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.

Qualifications

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3-5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ Years End User Computer & Mobile Technology support experience (Design/Installation/Configuration/Support).
• Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude!

Preferred Qualifications

• Strong leadership and communications skills.
• Agile Product Management Methodologies.
• Azure/Intune experience for end user device management.
• Experience with Zebra hardware solutions, HP, Microsoft and Apple devices, Mobile Device Management platforms.

#DICEJobs #LI-hybrid #LI-SS1

Salary Range: $125,040 - $187,560

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.