Senior End User Platform Engineer

Loyalty360; Milford Terrace (NC); Hybrid; USD 125,000 - 188,000; Full time

Job summary

Ahold Delhaize USA, a division of a global food retailer, seeks a Platform Engineer III - End User Technology to design and support end user computing and mobility solutions across our enterprise.

The role requires 3-5 years in endpoint management (Intune, Endpoint Manager, Autopilot) and 5+ years of End User Computing and Mobility support; strong communication and leadership are preferred. This is a hybrid role with 3 in-person days at Salisbury, NC and other core locations.

Qualifications

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3-5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ Years End User Computer & Mobility Technology support experience (Design/Installation/Configuration/Support).
• Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.
• Deliver above-board customer service with a positive attitude.

Responsibilities

• Provide 3rd Level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA. Microsoft Intune, Autopilot, Azure Virtual Desktop, and end point management tools are included in this scope.
• Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.
• Ability to communicate clearly written or verbal regarding incident, project or status updates.
• Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and driving continual service improvement via data analysis and technical solutioning.
• Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.

Skills

End User Computing

Communication skills

Leadership

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Tools

MS Intune

Microsoft Endpoint Manager

Autopilot

Azure Virtual Desktop

Job description

Ahold Delhaize USA, a division of a global food retailer, seeks a Platform Engineer III - End User Technology to design and support end user computing and mobility solutions across our enterprise.

The role requires 3-5 years in endpoint management (Intune, Endpoint Manager, Autopilot) and 5+ years of End User Computing and Mobility support; strong communication and leadership are preferred. This is a hybrid role with 3 in-person days at Salisbury, NC and other core locations.