End-User IT Support Technician | Onsite & Remote

Stefanini North America and APAC; Carmel (IN); Presencial; USD 48 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site work

Resumo da oferta

Stefanini Group is hiring to expand our end-user support team in Carmel, Indiana. The role covers desktop and workplace technology support, incident management, asset control, and collaboration with vendors to resolve issues.

You will deliver both onsite and remote assistance to ensure smooth operations for end users. Candidates should have strong communication skills and experience with IT service management, hardware lifecycle services, and issue resolution within SLAs.

Qualificações

• Experience in IT service management processes including incidents and service requests.
• Experience delivering desk-side and remote support to end users.
• Strong communication and customer service skills.

Responsabilidades

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage incidents, service requests, and technical issues per SLA.
• Deliver hardware support and lifecycle services: deployment, upgrades, maintenance, and replacements.
• Maintain asset and inventory records for IT equipment and peripherals.
• Provide onsite desk-side support for workplace technology.
• Deliver remote support via phone, email, and ticketing with warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve issues.
• Support onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities and asset updates in IT service management tools.
• Ensure high customer satisfaction through professional communication and timely resolution.

Conhecimentos

End-User Support

Incident Management

Hardware Support

Asset Management

Onsite Support

Vendor Coordination

Descrição da oferta de emprego

Stefanini Group is hiring to expand our end-user support team in Carmel, Indiana. The role covers desktop and workplace technology support, incident management, asset control, and collaboration with vendors to resolve issues.

You will deliver both onsite and remote assistance to ensure smooth operations for end users. Candidates should have strong communication skills and experience with IT service management, hardware lifecycle services, and issue resolution within SLAs.