Desktop Support Specialist

Stefanini; Carmel (IN); On-site; USD 48,000 - 62,000; Full time

Job summary

Stefanini Group is hiring a Technical Support Specialist to provide first- and second-level end-user support for hardware, software, and workplace technology in Carmel, IN.

Responsibilities include onsite desk-side support, remote assistance, incident management, asset tracking, and vendor coordination to ensure timely resolutions and high customer satisfaction.

Qualifications

• Experience providing end-user IT support for hardware and software.
• Ability to manage incidents and service requests within SLAs.
• Experience documenting troubleshooting steps and asset updates.

Responsibilities

• Provide first- and second-level end-user support for hardware, software, and workplace tech issues.
• Manage incidents and service requests following established SLAs.
• Deliver hardware support including deployment, upgrades, and maintenance.
• Maintain accurate asset and inventory records across lifecycle.
• Provide onsite desk-side support for a seamless user experience.
• Deliver remote support via phone, email, and tickets with warm transfers.
• Coordinate with vendors/third parties to resolve issues.
• Support onboarding, equipment setup, relocation, and refresh initiatives.
• Document resolutions and asset updates in ITSM tools.
• Ensure high customer satisfaction through professional communication.

Skills

End-User Support

Incident Management

Hardware Support

Lifecycle Services

Asset Management

Onsite Support

Remote Support

Vendor Coordination

Service Desk

English Language

Job description

Join us to co-create solutions for a better future!

Job Details

Technical Support Specialist

Desktop Support Specialist Carmel,IN Posted:11/10/2026 Job Description Job ID#:

65375

Job Category:

Technical Support Specialist

Position Type:

Full Time

Duration:

Full Time

Remaining Positions:

1

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Key Responsibilities:

• Provide first- and second-level End-User Support for hardware, software, and workplace technology issues.
• Manage and resolve incidents, service requests, and technical issues in accordance with established service levels.
• Deliver hardware support and lifecycle services, including device deployment, configuration, upgrades, maintenance, and replacement.
• Maintain accurate asset and inventory records for IT equipment and peripherals throughout their lifecycle.
• Provide onsite desk-side support and workplace technology services to ensure a seamless end-user experience.
• Deliver remote technical support via phone, email, and ticketing systems, including warm transfers from the Service Desk.
• Coordinate with vendors and third-party service providers to resolve hardware, software, and infrastructure-related issues.
• Support user onboarding, equipment setup, relocation, and technology refresh initiatives.
• Document troubleshooting activities, resolutions, and asset updates in the organization's IT service management tools.
• Ensure a high level of customer satisfaction through professional communication and timely issue resolution.

Job Requirements Details:

Required Skills:

• End-User Support and Incident Management
• Hardware Support and Lifecycle Services
• Asset and Inventory Management
• Onsite Support and Workplace Services
• Remote Phone Assistance / Warm Transfers from Service Desk
• Vendor and Third-Party Coordination
• Supplier shall ensure that Supplier Personnel possess the technical and language capabilities required for the location of service delivery.

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

Pay Range:

$ 35.00 - $ 45.00