End-User IT Support Specialist (Windows/AD)

Hitachi Automotive Systems Americas, Inc.; Washington; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Job summary

Hitachi Digital Services is seeking an IT Support technician to deliver Tier 1/2 end‑user assistance across the organization. You will resolve desktop, network, and device issues, and help maintain secure, smooth employee IT experiences.

The role involves providing in‑person, phone, and remote support, with emphasis on Windows devices, Active Directory, and ITSM ticketing tools. Collaboration with IT teams is essential for onboarding and projects.

Qualifications

• Hands‑on experience providing Tier 1/2 desktop or end‑user support.
• Strong troubleshooting of Windows desktops/laptops, printers, and peripherals.
• Experience with Active Directory user accounts, groups, permissions, and access management.

Responsibilities

• Provide Tier 1 and Tier 2 technical support through in‑person, phone, and remote channels.
• Troubleshoot and resolve desktop, laptop hardware/software, printer, and network issues.
• Install, configure, and maintain Windows devices and related applications.
• Manage Active Directory accounts, permissions, password resets, and access provisioning.

Skills

Tier 1/2 support

Windows troubleshooting

Active Directory

ITSM platforms

Network basics

Remote & on-site support

Education

Associate degree in IT

Tools

ServiceNow

Jira Service Management

Remedy

Job description

Hitachi Digital Services is seeking an IT Support technician to deliver Tier 1/2 end‑user assistance across the organization. You will resolve desktop, network, and device issues, and help maintain secure, smooth employee IT experiences.

The role involves providing in‑person, phone, and remote support, with emphasis on Windows devices, Active Directory, and ITSM ticketing tools. Collaboration with IT teams is essential for onboarding and projects.