Deskside

Hitachi Automotive Systems Americas, Inc.; Washington; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Job summary

Hitachi Digital Services is seeking an IT Support technician to deliver Tier 1/2 end‑user assistance across the organization. You will resolve desktop, network, and device issues, and help maintain secure, smooth employee IT experiences.

The role involves providing in‑person, phone, and remote support, with emphasis on Windows devices, Active Directory, and ITSM ticketing tools. Collaboration with IT teams is essential for onboarding and projects.

Qualifications

• Hands‑on experience providing Tier 1/2 desktop or end‑user support.
• Strong troubleshooting of Windows desktops/laptops, printers, and peripherals.
• Experience with Active Directory user accounts, groups, permissions, and access management.

Responsibilities

• Provide Tier 1 and Tier 2 technical support through in‑person, phone, and remote channels.
• Troubleshoot and resolve desktop, laptop hardware/software, printer, and network issues.
• Install, configure, and maintain Windows devices and related applications.
• Manage Active Directory accounts, permissions, password resets, and access provisioning.

Skills

Tier 1/2 support

Windows troubleshooting

Active Directory

ITSM platforms

Network basics

Remote & on-site support

Education

Associate degree in IT

Tools

ServiceNow

Jira Service Management

Remedy

Job description

Function Enterprise Applications Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people‑centric and here to power good. Every day, we future‑proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Meet Our Team Join our IT Support team responsible for providing reliable end‑user technology support across the organization. You will work closely with employees, network administrators, system administrators, and other IT teams to resolve technical issues, deploy and maintain end‑user devices, manage user access, and ensure a smooth IT experience throughout the employee lifecycle.

What You’ll Be Doing

• Provide Tier 1 and Tier 2 technical support through in‑person, phone, and remote channels.
• Troubleshoot and resolve desktop, laptop, hardware, software, printer, peripheral, and basic network issues.
• Install, configure, maintain, and support Windows desktops/laptops and related applications.
• Set up, image, configure, and deploy computers and mobile devices according to company standards.
• Manage Active Directory user accounts, permissions, password resets, groups, and access.
• Monitor, prioritize, resolve, and document incidents/service requests through the IT ticketing system.
• Perform routine maintenance including software updates, OS patches, antivirus/endpoint protection, and security updates.
• Support employee onboarding and offboarding, including equipment setup/retrieval and access provisioning/deprovisioning.
• Perform desktop imaging/reimaging and asset management.
• Maintain accurate hardware and software inventory.
• Ensure devices and support activities comply with organizational IT security policies and procedures.
• Escalate complex infrastructure, network, or system issues to appropriate Tier 3/network/system administration teams.
• Collaborate with other IT teams on deployments, upgrades, migrations, and technology projects.

What You’ll Bring to the Team

• Hands‑on experience providing Tier 1/Tier 2 desktop or end‑user support.
• Strong troubleshooting experience with Windows desktops/laptops, hardware, software, printers, and peripherals.
• Hands‑on experience with Active Directory, including user accounts, groups, permissions, password resets, and access management.
• Experience with PC imaging, deployment, configuration, and asset management.
• Experience supporting employee IT onboarding and offboarding.
• Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices.
• Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management, Remedy, or similar.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and network troubleshooting.
• Experience providing both remote and onsite/in‑person support.
• Strong customer‑service, communication, documentation, and problem‑solving skills.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co‑create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.

Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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