EUC Admin: End-User IT Support & AD Specialist

Hitachi Digital Services; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Hitachi Digital Services in Seattle is seeking an IT Support specialist to provide reliable end-user technology support across the organization. You will work closely with employees, network and system administrators, and other IT teams to resolve technical issues, deploy and maintain end-user devices, manage user access, and ensure a smooth IT experience throughout the employee lifecycle.

The role requires hands-on experience with Windows desktops/laptops, Active Directory, PC imaging, asset

Qualifications

• Hands-on experience providing Tier 1/Tier 2 desktop or end-user support.
• Strong troubleshooting with Windows desktops/laptops, hardware, software, printers, peripherals.
• Hands-on experience with Active Directory and access management.
• Experience with PC imaging, deployment, configuration, and asset management.
• Experience supporting IT onboarding and offboarding.
• Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices.
• Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management or Remedy.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and network troubleshooting.
• Experience providing both remote and onsite/in-person support.

Responsibilities

• Provide Tier 1 and Tier 2 technical support through in-person, phone, and remote channels.
• Troubleshoot and resolve desktop, laptop, hardware, software, printer, peripheral, and basic network issues.
• Install, configure, maintain, and support Windows desktops/laptops and related applications.
• Set up, image, configure, and deploy computers and mobile devices according to company standards.
• Manage Active Directory user accounts, permissions, password resets, groups, and access.
• Monitor, prioritize, resolve, and document incidents/service requests through the IT ticketing system.
• Perform routine maintenance including software updates, OS patches, antivirus/endpoint protection, and security updates.
• Support employee onboarding and offboarding, including equipment setup/retrieval and access provisioning/deprovisioning.
• Perform desktop imaging/reimaging and asset management.
• Maintain accurate hardware and software inventory.
• Ensure devices and support activities comply with organizational IT security policies and procedures.
• Escalate complex infrastructure, network, or system issues to appropriate Tier 3/network/system administration teams.
• Collaborate with other IT teams on deployments, upgrades, migrations, and technology projects.

Skills

Tier 1/2 support

Windows troubleshooting

Active Directory

PC imaging

IT onboarding

IT security basics

ITSM tools

Remote support

Tools

ServiceNow

Jira Service Management

Remedy

Job description

Hitachi Digital Services in Seattle is seeking an IT Support specialist to provide reliable end-user technology support across the organization. You will work closely with employees, network and system administrators, and other IT teams to resolve technical issues, deploy and maintain end-user devices, manage user access, and ensure a smooth IT experience throughout the employee lifecycle.

The role requires hands-on experience with Windows desktops/laptops, Active Directory, PC imaging, asset