End-User IT Support Specialist — Deployments

Sharp Brains; Erlanger (KY); On-site; USD 50,000 - 65,000; Full time

Job summary

Sharp Brains in Erlanger, KY is seeking an experienced EUC/Desktop support technician to deliver day-to-day end-user assistance for laptops, desktops, and peripherals. You will troubleshoot hardware, software, and network issues, assist with device imaging and deployment, and support Windows OS, Office apps, and enterprise tools.

You will handle printer/scanner support, maintain accurate ticketing, escalate complex issues, and contribute to IT rollouts and migrations in a fast-paced environment.

Qualifications

• 2+ years of hands-on EUC/Desktop support experience.
• Strong knowledge of Windows 10/11 and peripheral devices.
• Experience with device imaging and deployment (SCCM, Intune, or similar).
• Familiarity with network troubleshooting, VPN, and remote support tools.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide day-to-day deskside/end-user support for laptops, desktops, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with device imaging, deployment, and upgrades.
• Support Windows OS, Microsoft Office applications, and enterprise tools.
• Handle printer, scanner, and peripheral device support.
• Maintain accurate ticketing and documentation of all support activities.
• Escalate unresolved issues to appropriate technical teams.
• Provide support for scheduled rollouts, migrations, or IT projects.
• Communicate effectively with end-users and ensure high-quality service.

Skills

EUC/Desktop support

Windows 10/11

Device imaging

Network troubleshooting

VPN

Remote tools

Customer service

Independent worker

Job description

Sharp Brains in Erlanger, KY is seeking an experienced EUC/Desktop support technician to deliver day-to-day end-user assistance for laptops, desktops, and peripherals. You will troubleshoot hardware, software, and network issues, assist with device imaging and deployment, and support Windows OS, Office apps, and enterprise tools.

You will handle printer/scanner support, maintain accurate ticketing, escalate complex issues, and contribute to IT rollouts and migrations in a fast-paced environment.