End-User IT Support Specialist | Cloud & Security

Oregon Museum of Science & Industry; Portland (OR); On-site; USD 60,000 - 85,000; Full time

Job summary

Oregon Museum of Science & Industry (OMSI) is seeking a Systems Support Specialist to support the end-user computing environment and assist with maintaining secure, reliable IT systems. You will work with the IT Manager and MSP to ensure infrastructure, cloud services, identity management, and endpoint security are maintained effectively.

The role emphasizes technical support, communications, and problem-solving, with responsibilities spanning core infrastructure and organizational technology

Qualifications

• Strong interpersonal and communication skills with staff and volunteers.
• Ability to translate technical concepts for non-technical audiences.
• Excellent organizational and problem-solving abilities.
• Capable of handling multiple priorities and deadlines.
• Commitment to confidential handling of employee information.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide end-user computing support and maintain the user environment.
• Assist with maintenance, security, and reliability of IT systems.
• Collaborate with IT Manager and MSP to ensure secure systems.
• Support core infrastructure, cloud services, identity management, and endpoints.
• Diagnose issues, document processes, and implement solutions.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Independent worker

Confidentiality

Technical explanation

Attention to detail

Organizational skills

Tools

Windows OS

Microsoft 365

SharePoint

Azure identity & cloud

Active Directory

Group Policy

VPN

VoIP systems

Networking basics

Job description

Oregon Museum of Science & Industry (OMSI) is seeking a Systems Support Specialist to support the end-user computing environment and assist with maintaining secure, reliable IT systems. You will work with the IT Manager and MSP to ensure infrastructure, cloud services, identity management, and endpoint security are maintained effectively.

The role emphasizes technical support, communications, and problem-solving, with responsibilities spanning core infrastructure and organizational technology