Systems Support Specialist

Oregon Museum of Science & Industry; Portland (OR); On-site; USD 60,000 - 85,000; Full time

Job summary

Oregon Museum of Science & Industry (OMSI) is seeking a Systems Support Specialist to support the end-user computing environment and assist with maintaining secure, reliable IT systems. You will work with the IT Manager and MSP to ensure infrastructure, cloud services, identity management, and endpoint security are maintained effectively.

The role emphasizes technical support, communications, and problem-solving, with responsibilities spanning core infrastructure and organizational technology

Qualifications

• Strong interpersonal and communication skills with staff and volunteers.
• Ability to translate technical concepts for non-technical audiences.
• Excellent organizational and problem-solving abilities.
• Capable of handling multiple priorities and deadlines.
• Commitment to confidential handling of employee information.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide end-user computing support and maintain the user environment.
• Assist with maintenance, security, and reliability of IT systems.
• Collaborate with IT Manager and MSP to ensure secure systems.
• Support core infrastructure, cloud services, identity management, and endpoints.
• Diagnose issues, document processes, and implement solutions.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Independent worker

Confidentiality

Technical explanation

Attention to detail

Organizational skills

Tools

Windows OS

Microsoft 365

SharePoint

Azure identity & cloud

Active Directory

Group Policy

VPN

VoIP systems

Networking basics

Job description

The Oregon Museum of Science & Industry (OMSI) is currently seeking a Systems Support Specialist who supports the mission of the organization and is responsible for providing technical support and administering the organization's end-user computing environment while assisting with the maintenance, security, and operational reliability of OMSI's information technology systems and infrastructure. This position serves as the primary technical resource for end-user support and plays an integral role in maintaining core infrastructure, cloud services, identity management, endpoint security, and organizational technology initiatives.

The Systems Support Specialist collaborates with the IT Manager and the organization's Managed Service Provider (MSP) to maintain secure, reliable technology systems that support organizational goals while delivering exceptional technical support to staff and volunteers. For a comprehensive list of essential duties, please see the full job description in our job listing.

A cover letter is required for this application.

What We're Looking For:

• Business Practices
  • Strong interpersonal and communication skills.
  • Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities.
  • Demonstrated organizational and problem-solving skills.
  • Ability to pivot between individual and team work.
  • Ability to handle multiple tasks, often with overlapping and time-sensitive deadlines.
  • Demonstrated attention to detail with a high degree of accuracy.
• Information Technology
  • Strong customer service skills, with an emphasis on communicating technical information to a diverse range of internal and external audiences while being clear and concise.
  • Ability to adhere to confidentiality, protocol, and community agreements, with an emphasis on handling sensitive employee information.
  • Advanced knowledge of computer hardware, component installation, and troubleshooting.
  • General knowledge of audiovisual system components, stage lighting, sound systems and related equipment.
  • Advanced knowledge of computer applications/software, installation, account management, updates, and troubleshooting.
  • General understanding of VPN technology, and the ability or desire to learn proper deployment.
  • General knowledge of Voice over IP (VoIP) phone systems, including basic configuration, troubleshooting, and support of VoIP hardware and software components.
  • Working knowledge of understanding basic network management principles, including IP addressing, subnetting, DHCP, DNS, and VLANs.
  • Ability to perform basic network troubleshooting, monitor connectivity, and support wired and wireless infrastructure.
  • Familiarity with the use of network tools to diagnose issues and assist with routine configuration and maintenance of switches, routers, and firewalls.
  • Advanced knowledge of Microsoft Windows and Microsoft 365 technologies.
  • Working knowledge of Microsoft SharePoint administration.
  • Knowledge of Azure identity and cloud administration.
  • Knowledge of Active Directory administration and Group Policy management.
  • Knowledge of cybersecurity principles and security best practices.
  • Ability to analyze technical problems, identify root causes, and implement effective solutions.
  • Strong organizational and time management skills with the ability to manage competing priorities.
  • Excellent oral and written communication skills in a non-English priority language.
  • Demonstrated commitment to exceptional customer service.
  • Ability to explain technical concepts to non-technical audiences.
  • Ability to work independently while contributing effectively within a collaborative team.
• Diversity, Equity, & Inclusion (DEI) Knowledge:
  • Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters.

Pre-employment checks, such as criminal background checks and reference checks are required for this position.