End-User IT Support Specialist

Neumo Holdings LLC; Stroudsburg (Monroe County); On-site; USD 42,000 - 66,000; Full time

Job summary

Neumo Holdings LLC in Stroudsburg, PA is seeking a Desktop Support Technician to install, troubleshoot, and repair computer hardware and software, and to serve as the primary contact for technology issues.

The role emphasizes strong customer service, problem solving, and timely support in a fast-paced environment, with duties spanning hardware, software, networking, and end-user training.

Qualifications

• Associate degree in IT, CS, or related field preferred.
• One to three years desktop support or help desk experience preferred.
• Experience with Windows OS and business apps.

Responsibilities

• Provide first- and second-level technical support via phone, email, remote, and onsite.
• Install, configure, and maintain desktops, laptops, tablets, and peripherals.
• Assist users with password resets and app usage.
• Document all support activities in the service management system.
• Support security and compliance policies.

Skills

Customer service

Problem solving

Communication

Teamwork

Time management

Organizational skills

Adaptability

Independent work

Education

Associate degree in IT or related field

Tools

Active Directory

Remote support tools

PowerShell

Microsoft 365

ITIL/ Certifications (preferred)

Job description

Neumo Holdings LLC in Stroudsburg, PA is seeking a Desktop Support Technician to install, troubleshoot, and repair computer hardware and software, and to serve as the primary contact for technology issues.

The role emphasizes strong customer service, problem solving, and timely support in a fast-paced environment, with duties spanning hardware, software, networking, and end-user training.