End User IT Support Specialist

Vertiv Corporation

Pelzer (SC)

On-site

USD 42,000 - 62,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Vertiv Corporation in Pelzer, South Carolina, is seeking an IT End User Services Analyst to provide foundational technical support for end-user computing assets and help resolve incidents. You will work with the Platform Service Team on IT projects and support laptops, desktops, printers, and mobile devices.

The role emphasizes hardware/software troubleshooting, ticket handling, and adherence to corporate policies.

Qualifications

Bachelor's degree or equivalent experience.
A+ certificate or 1-2 years in a technical support environment.
End User and/or Customer Facing support experience.
1-3 years of MS Windows desktop OS deployment.
Basic understanding of Software Distribution and Patch Management tools.
Ability to create and manage IT tickets effectively; ServiceNow preferred.
Basic knowledge of network infrastructure and security principles.
Experience with Apple Mac deployment and support is a plus.

Responsibilities

Respond to service desk tickets and outages via phone, email, or online systems; escalate when needed.
Provide second-level user support for hardware and software issues.
Assist in hardware and software installation/configuration per policies.
Help diagnose hardware/software errors.
Support PC replacement programs and emergency equipment exchanges.
Provide hands‑on support for IT project implementations.
Assist with local backup operations per corporate policies.
Maintain confidentiality on all user data.
Perform miscellaneous job‑related duties as assigned.