End-User IT Support Specialist

Vertiv Corporation; Anderson (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Vertiv is seeking an IT End User Services Analyst to provide foundational technical support for end-user devices, assist with hardware/software deployment, and participate in IT projects. You will respond to tickets, escalate incidents, and work with the Platform Service Team to maintain corporate IT infrastructure.

The role involves hands-on support, backup operations alignment with policy, and a focus on confidentiality and customer-focused service delivery.

Qualifications

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years' experience with a technical support environment
• End User and/or Customer Facing support
• 1-3 years of experience in MS Windows desktop operating system deployment
• Basic understanding of Software Distribution and Patch Management tools
• Ability to create and manage IT tickets effectively; ServiceNow preferred
• Basic knowledge of network infrastructure and security principles
• Experience with Apple Mac deployment and support is a plus

Responsibilities

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data.
• Perform miscellaneous job-related duties as assigned.

Skills

End User Support

Customer Facing

ServiceNow

Ticketing Systems

Windows Deployment

Software Distribution

Patch Management

Networking Basics

Mac Deployment

Education

Bachelor's degree

A+ Certification

Tools

ServiceNow

Patch Management Tools

Software Distribution Tools

Job description

Vertiv is seeking an IT End User Services Analyst to provide foundational technical support for end-user devices, assist with hardware/software deployment, and participate in IT projects. You will respond to tickets, escalate incidents, and work with the Platform Service Team to maintain corporate IT infrastructure.

The role involves hands-on support, backup operations alignment with policy, and a focus on confidentiality and customer-focused service delivery.