Support Technician

Gap Inc.; Longview (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Discount at brands

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Insurance

Job summary

Gap Inc. seeks a proactive IT support professional to deliver high-quality tech assistance to employees across headquarters, stores, and remote sites.

You will diagnose hardware and software issues, respond through multiple service channels, and escalate where needed to keep productivity uninterrupted. Strong interpersonal and communication skills are essential, along with the ability to multitask and stay customer-focused in a dynamic environment.

Qualifications

• Strong customer service and interpersonal skills in a fast-paced environment.
• Ability to multitask and manage multiple requests across channels.
• Clear communication and problem-solving abilities to diagnose and resolve issues.

Responsibilities

• Provide exceptional technology support to Gap Inc. employees across HQ, stores, and remote locations.
• Diagnose, resolve, or escalate hardware and software issues.
• Utilize multiple service channels to ensure timely 해결 and follow-up.
• Deliver a welcoming, customer-focused support experience across in-person and virtual interactions.
• Maintain consistent service quality and keep stakeholders informed.

Skills

Customer service

Interpersonal skills

Multitasking

Problem solving

Communication

Tools

Ticketing systems

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About The Role

In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.

What you'll do

• Provide an exceptional technology experience for our Gap Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
• Determines appropriate and alternative solutions from mostly defined procedures and options
• Research, diagnose, resolve or elevate technical and procedural issues from multiple service channels using multiple tools and documented processes
• Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
• Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.

Who you are

• Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
• Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.