End-User IT Support Specialist

AMI HOLDINGS LLC

Georgia

Hybrid

USD 42,000 - 62,000

Full time

14 days+

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Job summary

AMI HOLDINGS LLC is seeking an IT Support Specialist to provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks across US locations. The role focuses on end-user support and maintaining smooth IT operations.

Responsibilities include managing tickets, hardware deployment, and enforcing IT policies. Regular reporting on activity and issues will be part of the job, with collaboration involving the IT Manager and external partners as

Qualifications

3+ years of experience in IT support.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with Active Directory, Entra ID, Azure and Intune.
Excellent communication with non-technical users.
Strong organizational and troubleshooting skills.

Responsibilities

Provide onsite and remote Tier 1-2 IT support for workstations, applications, OS, and user accounts.
Manage and prioritize helpdesk tickets with timely resolution or escalation.
Communicate clearly with users, provide status updates and follow-up until resolution.
Create and maintain IT documentation, SOPs, FAQs, and knowledge base articles.
Assist with onboarding and offboarding (accounts, devices, access setup).
Provide regular reporting on support activity and recurring issues.