End-User IT Support Specialist — Desktop & Network

CONVERGE TECH SERVICES LLC; Chattanooga (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

CONVERGE TECH SERVICES LLC is seeking an IT Technical Support Specialist to deliver first-line support to end-users. You will install and maintain desktops, printers, and peripherals, while aiding software deployments and ensuring system stability.

You will diagnose hardware and software issues, log incidents in the ticketing system, and collaborate with the IT team on network infrastructure and security. Strong communication and customer service are essential.

Qualifications

• Associate degree in IT or related field; bachelor’s preferred.
• 1–2 years of desktop support experience in a corporate environment.
• Experience with Windows and Mac operating systems.
• Familiarity with TCP/IP, DNS, and DHCP.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
• Install, configure, and maintain desktops and peripheral devices (printers, scanners).
• Assist in deployment of new software applications and updates for compatibility and functionality.
• Log and track incidents in the ticketing system with detailed notes and resolutions.
• Collaborate with IT team to maintain network infrastructure and security protocols.
• Conduct regular system checks and preventive maintenance for reliability.
• Educate end-users on basic troubleshooting techniques and best practices.
• Assist in setup and support of audio-visual equipment for meetings and presentations.
• Maintain inventory of IT equipment and supplies; ensure stock levels and procurement.
• Stay updated with industry trends to provide innovative solutions.

Skills

Problem-solving

Communication

Customer service

Time management

Team collaboration

Education

Associate degree in IT/CS

Bachelor's degree preferred

A+, Network Plus, Security Plus certifications

Tools

Microsoft Office Suite

Ticketing system

Job description

CONVERGE TECH SERVICES LLC is seeking an IT Technical Support Specialist to deliver first-line support to end-users. You will install and maintain desktops, printers, and peripherals, while aiding software deployments and ensuring system stability.

You will diagnose hardware and software issues, log incidents in the ticketing system, and collaborate with the IT team on network infrastructure and security. Strong communication and customer service are essential.