End-User IT Support & Security Coordinator

Vida; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Vida is seeking an IT Support Specialist to join their team. You will provide first-line support for end users, ensuring they have the tools and assistance needed for productivity. Responsibilities include troubleshooting hardware and software issues, managing IT resources, and supporting security compliance. Candidates should have 2-4 years of experience in a tier-1 IT role and knowledge of SaaS technologies like Google Workspace and Okta.

Applicants must be authorized to work in the U.S., as international work is prohibited. Vida values diversity and is committed to providing equal employment opportunities.

Qualifications

• 2-4 years of experience in a tier-1 IT helpdesk position required.
• Strong experience with SaaS technologies.
• Proven ability to troubleshoot and resolve technical issues.

Responsibilities

• Serve as the first point of contact for troubleshooting IT issues.
• Provision new hire IT resources and ensure security configurations.
• Help evaluate new systems to improve efficiency and security.

Skills

Customer service skills

Troubleshooting hardware and software issues

Knowledge of SaaS technologies

Communication skills

IT security compliance

Education

Associate's degree or tech certifications

Tools

Okta

Google Workspace

Slack

Atlassian products

Jamf/Kandji

Job description

Vida is seeking an IT Support Specialist to join their team. You will provide first-line support for end users, ensuring they have the tools and assistance needed for productivity. Responsibilities include troubleshooting hardware and software issues, managing IT resources, and supporting security compliance. Candidates should have 2-4 years of experience in a tier-1 IT role and knowledge of SaaS technologies like Google Workspace and Okta.

Applicants must be authorized to work in the U.S., as international work is prohibited. Vida values diversity and is committed to providing equal employment opportunities.