IT Support Coordinator

Vida; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Vida is seeking an IT Support Specialist to join their team. You will provide first-line support for end users, ensuring they have the tools and assistance needed for productivity. Responsibilities include troubleshooting hardware and software issues, managing IT resources, and supporting security compliance. Candidates should have 2-4 years of experience in a tier-1 IT role and knowledge of SaaS technologies like Google Workspace and Okta.

Applicants must be authorized to work in the U.S., as international work is prohibited. Vida values diversity and is committed to providing equal employment opportunities.

Qualifications

• 2-4 years of experience in a tier-1 IT helpdesk position required.
• Strong experience with SaaS technologies.
• Proven ability to troubleshoot and resolve technical issues.

Responsibilities

• Serve as the first point of contact for troubleshooting IT issues.
• Provision new hire IT resources and ensure security configurations.
• Help evaluate new systems to improve efficiency and security.

Skills

Customer service skills

Troubleshooting hardware and software issues

Knowledge of SaaS technologies

Communication skills

IT security compliance

Education

Associate's degree or tech certifications

Tools

Okta

Google Workspace

Slack

Atlassian products

Jamf/Kandji

Job description

Responsibilities

As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user access management and endpoint maintenance.

• Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
• Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
• Support IT security policies by assisting with access control management, device security compliance and responding to security‑related inquiries.
• Help evaluate new systems and services that can make our organization more efficient and secure.
• Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.
• Contribute to larger IT projects to improve our end‑user experience.

Qualifications

• Associate’s degree and/or tech certifications preferred.
• 2–4 years of experience in a tier‑1 IT helpdesk position required.
• In‑depth knowledge of provisioning, monitoring and supporting MacBook and Chromebook devices.
• Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian products, Jamf/Kandji.
• Hands‑on experience with managing company‑wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
• Proven ability to troubleshoot and resolve technical issues while maintaining a security‑first mindset.
• Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.

Applicants must be authorized to work in the United States, as we are unable to sponsor work visas for any position.

All Vida employees must reside in or be able to work from the U.S.; international work is prohibited.

Vida is proud to be an Equal Employment Opportunity and affirmative action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.