IT & IS Specialist - Growth, Cybersecurity & Cloud Focus

Veev Group

Hayward (CA)

On-site

USD 75,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Paid vacations

Sick time and holidays

Health benefits

401(k) with matching

Life insurance

Disability insurance

EV charging

Growth & Development Opportunities

Job summary

Veev Group in Hayward, CA, is seeking an IT/IS Specialist to manage user support, infrastructure, software systems, and cybersecurity. You will ensure reliable access to business applications and help protect company data.

You will support CRM and ERP, configure integrations, maintain databases, and collaborate across departments to improve technology. The role emphasizes proactive problem solving, incident response, training employees, and maintaining an IT help desk.

Qualifications

Strong understanding of Windows, MacOS, Intune, Microsoft 365, Zoom, networking, and cloud-based systems.
Experience supporting CRM and business management software.
Excellent troubleshooting and analytical skills.
Strong organizational and communication skills.
Ability to manage multiple priorities.

Responsibilities

Install, configure, and maintain desktop computers, laptops, tablets, printers, and mobile devices.
Troubleshoot hardware, software, and network issues.
Manage user accounts, passwords, and access permissions.
Maintain company Wi‑Fi and network infrastructure.
Perform routine system updates and software installations.
Monitor system performance and recommend improvements.
Coordinate with third‑party IT vendors and service providers.
Support company CRM, ERP, and business software.
Support employee access to cloud applications.
Configure software integrations and workflows.
Maintain company databases and digital records.
Assist departments with software optimization.
Document system configurations and procedures.
Develop technology standards and best practices.
Respond promptly to employee technology requests.
Diagnose and resolve technical issues.
Provide software training for employees.
Support remote users and field personnel.
Maintain an IT help desk ticketing process.
Escalate complex issues when necessary.
Maintain inventory of all technology assets.
Track computers, tablets, mobile phones, and accessories.
Coordinate equipment purchases.
Configure devices for new employees.
Recover and reset equipment from departing employees.
Ensure equipment is maintained and replaced according to lifecycle standards.
Ensure data accuracy across company systems.
Maintain file organization and permissions.
Monitor storage capacity.
Implement backup procedures.
Protect confidential business information.
Support cybersecurity policies.
Support antivirus, endpoint protection, and firewalls.
Monitor for suspicious activity.
Ensure secure password policies are followed.
Perform regular data backups and disaster recovery testing.
Educate employees on phishing, cybersecurity awareness, and data protection.
Maintain compliance with company security standards.
Identify opportunities to automate business processes.
Recommend new software solutions.
Recommend workflow efficiency through technology.
Support digital transformation initiatives.
Assist leadership with technology planning to support employee growth.
3-5+ years of experience in a fast-paced IT/IS environment.