End-User IT Support & Imaging Technician

TECEZE; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TECEZE in New York seeks a Field Support Officer to deliver on-site and remote IT support, manage service requests, and ensure high customer satisfaction. The role includes imaging, configuring Windows systems, and assisting other IT teams.

You will join a team that emphasizes ITIL practices, asset tracking, and collaboration with network and infrastructure groups to support migrations and go-lives.

Qualifications

• Provide on-site (desk-side) and remote IT support to end users.
• Handle service requests and incident resolution via helpdesk/ticketing tools.
• Ensure high customer satisfaction with professional and timely support.
• Troubleshoot and resolve basic hardware and software issues.
• Perform installation, imaging, and configuration of Windows 10/11 systems.
• Join systems to Active Directory and apply required policies.
• Support new hires, device replacements, and technology refresh activities.
• Follow ITIL processes and organizational guidelines.

Responsibilities

• Provide on-site (desk-side) and remote IT support to end users.
• Handle service requests and incident resolution via helpdesk/ticketing tools.
• Ensure high customer satisfaction with professional and timely support.
• Troubleshoot and resolve basic hardware and software issues.
• Perform installation, imaging, and configuration of Windows 10/11 systems.
• Configure devices as per client standards and business requirements.
• Join systems to Active Directory and apply required policies.
• Support new hires, device replacements, and technology refresh activities.
• Troubleshoot OS-related issues (Windows 10/11, Explorer, system errors).
• Perform software installation/uninstallation as per business guidelines.
• Provide basic application support for enterprise tools.
• Ensure endpoint compliance using Symantec Endpoint Security / Antivirus tools.
• Maintain basic knowledge of network configurations and connectivity troubleshooting.
• Track and update asset inventory and allocation records.
• Ensure proper tagging, documentation, and asset lifecycle tracking.
• Perform basic network troubleshooting (LAN connectivity).
• Work closely with network, application, and infrastructure teams.
• Provide hands-on support during migrations, rollouts, and go-live activities.
• Follow ITIL processes and organizational guidelines.
• Participate in team-based build and deployment activities.
• Follow client-specific SOPs and IT policies.
• Ensure timely closure of tickets within SLA.
• Maintain proper documentation and reporting.
• Adhere to security and compliance standards.
• Resolve day-to-day IT issues (login issues, printer setup, connectivity).
• Assist users with basic troubleshooting and guidance.

Skills

Desk-side support

Remote IT support

Incident resolution

Customer service

Windows OS

Active Directory

ITIL processes

Tools

Symantec Endpoint Security

Job description

TECEZE in New York seeks a Field Support Officer to deliver on-site and remote IT support, manage service requests, and ensure high customer satisfaction. The role includes imaging, configuring Windows systems, and assisting other IT teams.

You will join a team that emphasizes ITIL practices, asset tracking, and collaboration with network and infrastructure groups to support migrations and go-lives.