ERP Services Analyst

Cajun Industries, LLC; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cajun Industries, LLC in Baton Rouge seeks an ERP Analyst / Business Systems Analyst to support, improve, and expand its core business applications, with a primary focus on the ERP environment and related processes.

This role partners with Accounting, Operations, Payroll, and HR to understand needs, optimize workflows, configure systems, support users, and deliver technology solutions that increase efficiency and data quality.

Qualifications

• Bachelor's degree in Information Systems, Business, Accounting, Finance, or related field, or equivalent experience.
• 5+ years of experience supporting ERP systems, business applications, or process improvements.
• Ability to translate business requirements into technology solutions.
• Experience with configuration, testing, troubleshooting, reporting, and user support.
• Strong analytical, organizational, documentation, and communication skills.
• Ability to collaborate with both technical teams and non-technical users.

Responsibilities

• Serve as owner and SME for ERP modules and business systems.
• Configure, troubleshoot, test, and upgrade ERP and related apps.
• Maintain documentation and configuration standards.
• Coordinate issue resolution with vendors and stakeholders.
• Ensure changes are tested and communicated.
• Partner with leaders to translate workflows into system requirements.
• Identify opportunities to simplify processes and improve utilization.
• Decide if changes require configuration, reporting, or integration.
• Lead projects and provide end-user training and support.
• Support reporting, data analysis, and integration requirements.
• Assist data validation, reconciliation, and data quality initiatives.
• Support interfaces between ERP and other systems.

Skills

ERP expertise

Business process optimization

Data analysis

Documentation

Communication

Education

Bachelor's degree in Information Systems, Business, Accounting, Finance, or related field

Tools

Viewpoint Vista

Trimble products

SQL

Power BI

Job description

Overview

The ERP Analyst / Business Systems Analyst is responsible for supporting, improving, and expanding Cajun's core business applications, with primary focus on the ERP environment and related business processes.

Overview

The ERP Analyst / Business Systems Analyst is responsible for supporting, improving, and expanding Cajun's core business applications, with primary focus on the ERP environment and related business processes. This role partners directly with Accounting, Operations, Payroll, Human Resources, and other business functions to understand business needs, improve processes, configure systems, support users, and deliver technology solutions that improve efficiency and data quality.

Responsibilities

• The following are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

ERP & Business Application Ownership

• Serve as a primary functional owner and subject matter expert for assigned ERP modules and business systems.
• Support system configuration, enhancements, troubleshooting, testing, and upgrades.
• Maintain system documentation, configuration standards, and business process documentation.
• Coordinate issue resolution with vendors, developers, infrastructure resources, and business stakeholders.
• Ensure changes are tested, documented, and communicated appropriately.

Business Process Analysis

• Partner with business leaders and users to understand workflows, requirements, and pain points.
• Translate business needs into clear system requirements and practical technology solutions.
• Identify opportunities to simplify processes, eliminate manual work, and improve system utilization.
• Evaluate whether needs should be addressed through configuration, workflow changes, reporting, integration, or system enhancements.
• Help establish consistent processes and system usage across the organization.

Reporting, Data & Integrations

• Support reporting, data analysis, and information needs related to assigned business systems.
• Work with Data and Development resources to define reporting and integration requirements.
• Assist with data validation, reconciliation, and troubleshooting.
• Help improve data quality, ownership, and consistency across business applications.
• Support interfaces between ERP and other enterprise systems.

Projects & User Support

• Participate in business application projects, upgrades, implementations, and process improvement initiatives.
• Lead requirements gathering, testing, user acceptance, deployment, and post-implementation support.
• Provide functional support and training to users.
• Maintain knowledge articles, procedures, and system documentation.
• Serve as a liaison between business departments, IT, and technology vendors.

Qualifications

• Bachelor's degree in Information Systems, Business, Accounting, Finance, or related field, or equivalent experience.
• 5+ years of experience supporting ERP systems, business applications, or business process improvement.
• Strong understanding of business processes and the ability to translate business requirements into technology solutions.
• Experience with system configuration, testing, troubleshooting, reporting, and user support.li>
• Strong analytical, organizational, documentation, and communication skills.
• Ability to work effectively with both technical teams and non-technical business users.

Preferred Qualifications

• Experience with ERP systems used in construction, industrial, or project-based organizations.
• Experience supporting accounting, payroll, project management, procurement, or operational business processes.
• Experience with Viewpoint Vista, Trimble products, SQL, Power BI, or related enterprise technologies.

Physical

While performing the essential functions of this job, the employee may be required to

• Remain in a stationary position (sitting or standing) for extended periods during office work and meetings.
• Operate a computer keyboard, mouse, and other office equipment.
• Frequently communicate and exchange accurate information in person, electronically, and during virtual or telephone meetings.

Mental

While performing the essential functions of this job, the employee may be required to

• Direct, collaborate with, and communicate with executives, clients, and project teams.
• Interpret and apply company policies, safety protocols, and written instructions.
• Perform mathematical calculations, analyze business data, and review project estimates.
• Maintain accuracy, productivity, and attention to detail while managing competing priorities in an active office environment with frequent interruptions.
• Process, retain, and manage complex project details, contractual requirements, and client data.