IT Support Technician (US)

Socket.dev; Fishers (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

The Cadillac Formula 1 Team in Indianapolis seeks an IT Support Technician to be the frontline for employee and contractor tech needs. You will resolve issues across Windows, macOS, iOS, and Microsoft 365, support IT services, and partner with global teams to maintain a high-performance end-user environment.

Key duties include troubleshooting hardware/software, onboarding/offboarding, and maintaining documentation while on-call for after-hours incidents.

Qualifications

• Experience in IT support/service desk roles in fast-paced technical environments.

Responsibilities

• Provide Tier 1 to Tier 3 support for hardware, software, and network issues.
• Create, triage, and resolve IT support tickets in ITSM platform.
• Lead onboarding/offboarding including device prep and access provisioning.
• Support Windows, macOS, iOS devices and core software deployments.
• Manage user access and security permissions across systems.
• Document IT assets, configurations, and licenses; assist with escalations.

Skills

IT support

Windows 10/11

Microsoft 365

macOS/iOS

PowerShell

ITIL

Active Directory

Tools

Intune

Entra

MDM

Job description

Closing Date: Friday 2nd October 2026

Fueled by bold ambition.

The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

• Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers
• Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
• Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
• Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
• Manage user access and security permissions across various systems and applications
• Maintain up-to-date documentation of IT assets, configurations and software licenses
• Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
• Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents

What do we need from you?

• Experience in IT support/service desk roles within fast-paced technical environments
• Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
• Experience with Microsoft 365 Admin center including, Intune, Entra, Mobile Device Management, User and device management. Experienced with Active Directory, group policy, DHCP and DNS
• Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
• Familiar with ITIL-aligned service management processes and best practices
• Excellent troubleshooting, communication, and customer-service skills with a proactive, can-do attitude and strong workload-prioritization abilities
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred

Please note: This role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization

A team like no other.

The Cadillac Formula 1 Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence—on and off the track. This includes offering 401k, generous time off and, as part of a global brand, huge potential for career development.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

At The Cadillac Formula 1 Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices.

Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.