Media IT Coordinator: End-User Tech & Support Leader

Little Dot Studios Americas; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health stipend & wellness

Counseling sessions

401K retirement fund

Medical, dental & vision insurance

Learning & Development Program

Flex time off

Long summer weekends

Job summary

Little Dot Studios Americas is seeking an IT Coordinator to lead end-user support across a hybrid environment. You will configure devices, manage accounts, and own the user experience from onboarding to offboarding.

The role requires strong troubleshooting, familiarity with media tools, and collaboration with global IT teams. You will work with FreshService and Asana for tickets and projects, and support Mac, Windows, iOS devices, Google Workspace, and conferencing equipment.

Qualifications

• ITIL Foundations
• Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment
• Recent experience in an IT support role (media or tech)
• Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP)
• Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud
• Familiarity with ticketing and project management services: FreshService and Asana
• Experience with macOS, Windows, iOS, and Google Workspace
• Experience with Google Meet and Neat conference room equipment
• Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine
• Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users
• Able to build rapport with end users and communicate effectively in diverse settings
• Able to work independently and in a team
• Resourceful and adaptable to change

Responsibilities

• Take ownership of support requests, ensuring they are logged and updated in appropriate systems
• Configure and build end-user devices (MacBooks, PCs, etc.) for deployment at scale
• Carry out day-to-day maintenance, administration, and support on end-user accounts and devices
• Assist with Media Ingest, Asset Optimization, and Server Management
• Own the end-user experience from onboarding to offboarding
• Provide organization-wide, white-glove support
• Inventory Management for hardware and software
• Update IT knowledge base and end-user documentation
• Collaborate with UK Tech Ops on system updates and cybersecurity best practices

Skills

ITIL Foundations

End-user support

Cross-platform support

Google Workspace

Hybrid environment

Tools

FreshService

Asana

Iru (Kandji)

ManageEngine

Neat devices

Job description

Little Dot Studios Americas is seeking an IT Coordinator to lead end-user support across a hybrid environment. You will configure devices, manage accounts, and own the user experience from onboarding to offboarding.

The role requires strong troubleshooting, familiarity with media tools, and collaboration with global IT teams. You will work with FreshService and Asana for tickets and projects, and support Mac, Windows, iOS devices, Google Workspace, and conferencing equipment.