End-User IT Support & Asset Specialist

Synopsys Inc; Canonsburg (Washington County); On-site; USD 52,000 - 78,000; Full time

Job summary

Synopsys Inc. is seeking an IT Support professional to manage laptop and peripheral logistics, provide first-line assistance to local and remote staff, and troubleshoot a range of hardware and software issues for Canonsburg-based employees.

You will coordinate shipping, maintain asset records, and help roll out new tools while upholding security and SOPs. The role emphasizes reliability, proactive communication, and cross-team collaboration.

Qualifications

• Proficient in Windows and macOS endpoints in a professional environment.
• Customer-first mindset with clear English communication to both technical and non-technical users.
• Hands-on familiarity with PC hardware components and structured troubleshooting.
• Knowledge of mobile OS (iOS and Android) and common device/app connectivity issues.
• Strong organizational habits to manage inventory, assets, shipping/receiving, and multiple requests.
• Experience with Microsoft Excel and SharePoint to track, document, and coordinate work.
• Ability to document and follow standard operating procedures and contribute to process improvements.

Responsibilities

• Manage laptop and accessory ordering, receiving, inventory tracking, and distribution with accurate asset records.
• Provide day-to-day support for laptop, desktop, and mobile device issues for local and remote employees, documenting incidents and resolving them.
• Troubleshoot and resolve software and hardware problems, escalating when needed and documenting outcomes for future fixes.
• Coordinate hardware shipping and returns, including packaging, labeling, and chain-of-custody practices.
• Support rollouts of new tools, systems, and updates to end users with minimal downtime.
• Maintain desktop environment security practices, including password hygiene and data integrity.
• Assist with basic upkeep, hardware replacements and troubleshooting of network, teleconference, lab, and data center equipment on site.

Skills

Windows/macOS support

Customer service

PC hardware

Mobile OS support (iOS/Android)

Inventory management

Excel/SharePoint

SOP documentation

End-user support

Tools

SharePoint

Excel

Job description

Synopsys Inc. is seeking an IT Support professional to manage laptop and peripheral logistics, provide first-line assistance to local and remote staff, and troubleshoot a range of hardware and software issues for Canonsburg-based employees.

You will coordinate shipping, maintain asset records, and help roll out new tools while upholding security and SOPs. The role emphasizes reliability, proactive communication, and cross-team collaboration.