Desktop Support Manager

Mission Technologies, a division of HII; Springfield (VA); On-site; USD 94,352 - 125,500; Full time

Job summary

HII Mission Technologies seeks a Desktop Support Manager in Springfield, VA. You will provide strategic and operational leadership for all end‑user devices, ensuring security, performance, and lifecycle management, while guiding a ten-person desktop team across a global enterprise.

You will collaborate with IT Operations, cybersecurity, and engineering to ensure alignment with security requirements and enterprise architecture, while delivering high‑quality technical assistance and proactive

Qualifications

• 3+ years leading Enterprise IT teams managing end-user devices and incidents.
• Ability to document and improve incident, problem, request, and knowledge management processes.
• 7+ years hands-on IT systems administration, troubleshooting, and enterprise support experience.

Responsibilities

• Lead a team of about ten desktop administrators and manage daily end-user support operations.
• Collaborate with IT ops, cybersecurity, and engineering to align with security requirements and enterprise architecture.

Skills

Desktop leadership

Incident management

Problem management

Knowledge management

End-user devices security

Education

Bachelor's degree in related field

Tools

ServiceNow ITSM

CMDB

ITAM

HAM

SAM

Job description

Requisition Number: 29513
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $94,352.00 - $125,500.00
Security Clearance: TS/SCI
Level of Experience: Mid

This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.

HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.

Leadership Mindset at HII – Mission Technologies

Leadership At HII Is a Mindset, Not a Title. Through Our Leadership Capability Framework, We Define How Every Team Member Contributes To Our Mission And Culture

• Know & Grow Your People – Commit to learning and supporting team success.
• Build Relationships – Communicate openly, collaborate well, and build trust.
• Take Ownership – Deliver on commitments and take pride in your work.
• Customer First – Focus on the mission and those we serve.
• Shape the Future – Bring ideas, curiosity, and continuous improvement.
• Act with Urgency – Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Job Description

HII Mission Technologies has an opportunity for a Desktop Support Manager to join our team in Springfield, VA. The Desktop Support Manager provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience. You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations. You will translate organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise.

Essential Job Responsibilities

The Desktop Support Manager anticipates evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility. You work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.

In addition, you will build and develop a high‑performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Minimum Qualifications

3+ years leading and managing Enterprise IT teams

• Leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team
• Developing, managing, and documenting service-oriented processes such as Incident Management, Problem, Management, Request Management, and Knowledge Management

7+ years of progressive hands on experience administering and troubleshooting Enterprise IT systems, tools, and services.

TS/SCI Clearance Required With Ability To Obtain Poly

Network Communications 3: 7 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 9 years relevant experience.

Preferred Requirements

Desired Experience:

• ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
• Leading and managing tasks and personnel across geographically distributed work force
• Working with/across multi-disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Meet HII’s Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. We look forward to meeting you.

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well‑being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.