End User Computing Manager

Mission Technologies, a division of HII; Springfield (VA); On-site; USD 94,352 - 125,500; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) savings plan

Tuition reimbursement

Employee discounts

Paid holidays and time off

Job summary

Mission Technologies, a division of HII, is seeking an End User Computing Manager in Springfield, Virginia. You will provide strategic leadership for all end-user devices, ensuring their security and performance. Your role involves managing a team of desktop administrators and overseeing operations, support, and incident handling.

With a Bachelor's Degree and extensive experience in IT systems, you'll identify opportunities for improving the user experience while ensuring a seamless environment across the enterprise.

Qualifications

• 7+ years of experience administering and troubleshooting Enterprise IT systems.
• 3+ years of leadership experience managing IT teams.
• Demonstrated expertise in IT service management processes.

Responsibilities

• Provide strategic leadership for end-user devices.
• Enhance endpoint security and streamline software delivery.
• Build and manage a high-performing IT team.

Skills

Enterprise IT systems administration

Leadership and team management

Incident Management

Problem Management

Request Management

Knowledge Management

ServiceNow modules

Endpoint security improvement

Team mentoring and coaching

Education

Bachelor's Degree in related field

Tools

ServiceNow

Job description

Job Details

Requisition Number: 28826

Required Travel: 0–10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $94,352.00 – $125,500.00

Security Clearance: TS/SCI

Level of Experience: Mid

Job Description

HII Mission Technologies has an opportunity for a End User Computing Manager to join our team in Springfield, VA. The End User Computing Manager provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience. You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations. You will translate organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise.

Essential Job Responsibilities

• Anticipate evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility.
• Work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
• Build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

Minimum Qualifications

• Bachelor's Degree in related field with 7+ years of progressive hands‑on experience administering and troubleshooting Enterprise IT systems, tools, and services.
• 3+ years leading and managing Enterprise IT teams.
• Prior experience and demonstrated expertise in leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team; and developing, managing, and documenting service‑oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management.

Preferred Requirements

• TS/SCI clearance required with ability to obtain Poly.

Desired Experience

• ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM).
• Leading and managing tasks and personnel across geographically distributed workforce.
• Working with/across multi‑disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery.

Benefits

We offer competitive benefits such as best‑in‑class medical, dental, and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools; life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; and early childhood and post‑secondary education scholarships. Bonus/other non‑recurrent compensation is occasionally offered for qualified positions and will be addressed by the recruiter at the screening phase of application.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Reasonable Accommodations

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.