SUPERVISORY IT SPECIALIST (AREA MANAGER)

US Deputy Assistant Secretary for Information and Technology; Durham (NC); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

The Department of Veterans Affairs, Office of Information and Technology, is seeking an Area Manager to provide leadership and oversight of IT End User Operations. You will manage financial, human capital, and acquisition resources, and lead strategy development and implementation to improve service delivery for VA end users.

Applicants must meet all requirements by the closing date 2026-10-26. This role emphasizes collaboration with diverse stakeholders and ensuring high-quality IT services for

Qualifikationen

• Experience managing IT programs and service delivery.
• Overseeing system implementation, operations, and customer support.
• Ensuring IT security and compliance.
• Analyzing and resolving complex technical issues.
• Developing policies and performance metrics; leading staff through work assignment and performance management.

Aufgaben

• Provide leadership and oversight of resource management, including financial, human capital, and acquisition resources.
• Lead development and implementation of strategies to effectively manage IT End User Operations.

Jobbeschreibung

This position is located within the Department of Veterans Affairs (VA), Office of Information and Technology (OIT). The incumbent serves as an Area Manager, providing leadership and oversight of resource management, including financial, human capital, and acquisition resources, while leading the development and implementation of strategies to effectively manage IT End User Operations. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.

Applicants must meet all requirements when a request is received to fill a vacancy.

Basic Requirements:

Experience:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization.

Specialized experience is defined as: Experience managing IT programs and service delivery; overseeing system implementation, operations, and customer support; ensuring IT security and compliance; analyzing and resolving complex technical issues; developing policies and performance metrics and leading staff through work assignment, performance management, and program execution.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members:

Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.