End User IT Operations Engineer (Hybrid macOS/Windows)

Foreflight; Austin, Northern (TX, KY); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Open PTO policy

401(k) with up to 10% company matching

12 weeks paid parent leave

2 days off to volunteer annually

Employee Assistance Program

Flight Training Stipend

Job summary

Jeppesen ForeFlight, based in Austin, seeks an IT Operations Engineer to join the End User Services team. You will support desktop and endpoint environments for local employees and remote partners, handling escalations and contributing to IT projects while ensuring secure, high-quality user experiences.

Ideal candidates bring 3–5 years of IT support experience, strong macOS/Windows expertise, and proficiency with Microsoft 365. This role may require after-hours support and on-call availability.

Qualifications

• 3–5 years of End User Services / IT support experience.
• Experience with hybrid macOS/Windows environments.
• Proven ability to work independently while collaborating within a team.

Responsibilities

• Serve as escalation point for Tier I Helpdesk issues, troubleshooting and resolving complex hardware, software, and systems problems.
• Provide advanced desktop and endpoint support for the Austin Metro area, collaborating with End User Services team and IT Operations Manager.
• Lead onboarding and offboarding processes, ensuring secure and high-quality end-user experiences.
• Procure, configure, deploy, and maintain end-user hardware, software, and peripherals.
• Contribute to IT projects related to software implementations, system upgrades, and service integrations.
• Assist with administration, monitoring, and maintenance of systems impacting productivity and continuity.
• Identify recurring issues, recommend improvements, and refine End User Services processes and documentation.
• Mentor and support team members through cross-training and knowledge sharing.
• Deliver exceptional customer service in high-priority or time-sensitive situations.

Skills

Hybrid macOS/Windows support

Microsoft 365 for email/collaboration

End User Services ownership

Independent yet collaborative

Tools

Microsoft 365 Administration

Intune

Jamf Pro

Job description

Jeppesen ForeFlight, based in Austin, seeks an IT Operations Engineer to join the End User Services team. You will support desktop and endpoint environments for local employees and remote partners, handling escalations and contributing to IT projects while ensuring secure, high-quality user experiences.

Ideal candidates bring 3–5 years of IT support experience, strong macOS/Windows expertise, and proficiency with Microsoft 365. This role may require after-hours support and on-call availability.