End-User IT Operations Engineer

ForeFlight LLC; Austin (TX); Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Open PTO

401(k) matching

Parental leave

Volunteer days

Employee Assistance Program

Flight Training Stipend

Job summary

Jeppesen ForeFlight is seeking a highly capable IT Operations Engineer to support End User Services for employees in the Austin Metro area and remotely. You will handle escalated issues, own complex tasks, and contribute to IT projects and improvements.

Responsibilities include onboarding/offboarding, hardware deployment, and collaboration with the IT Operations Manager to deliver high-quality end-user experiences.

Qualifications

• Strong experience supporting hybrid (macOS/Windows) computing environments.
• Experience working and supporting Microsoft 365 for email and collaboration.
• 3-5 years of End User Services / IT support experience, with ownership of complex technical issues and contributions to IT projects.
• Proven ability to work independently while collaborating effectively within a team environment.

Responsibilities

• Serve as an escalation point for Tier I Helpdesk issues, troubleshooting complex hardware, software, and systems problems.
• Provide advanced desktop and endpoint support for the Austin Metro area, collaborating with End User Services team and IT Operations Manager.
• Lead onboarding and offboarding processes, ensuring secure, high-quality end-user experiences.
• Procure, configure, deploy, and maintain end-user hardware, software, and peripherals.
• Contribute to IT projects related to software implementations, system upgrades, and service integrations.
• Assist with administration, monitoring, and maintenance of systems impacting productivity.
• Proactively identify recurring issues, recommend improvements, and refine End User Services processes and documentation.
• Mentor and support team members through cross-training and knowledge sharing.

Skills

macOS/Windows hybrid support

Microsoft 365 administration

End User Services

Onboarding/offboarding

Scripting/Automation

Tools

Intune

Jamf Pro

Active Directory

DNS

DHCP

Jira

Confluence

Slack

Zoom

Job description

Jeppesen ForeFlight is seeking a highly capable IT Operations Engineer to support End User Services for employees in the Austin Metro area and remotely. You will handle escalated issues, own complex tasks, and contribute to IT projects and improvements.

Responsibilities include onboarding/offboarding, hardware deployment, and collaboration with the IT Operations Manager to deliver high-quality end-user experiences.